Job summary
PREVIOUS APPLICANTS NEED NOT APPLY.
An exciting opportunity has arisen for a Admin Support Co-ordinator to assist the Booking Co-ordinators on a daily basis
The Admin Support Co-ordinator will be responsible for providing a comprehensive, efficient and effective admin support service ensuring a high standard of clerical duties are maintained and deadlines are met.
The successful candidate must be customer care focused, with exceptional communication and interpersonal skills when dealing with patients over the telephone. As the role is within a busy booking team an ability to work under pressure is vital.
Excellent organisational skills are essential as the post holder will be responsible for the management of their own workload and to develop and maintain an up-to-date knowledge of the services provided by the central team. Full training will be given.
The standard hours of work are 08:30 - 17:00 Monday to Friday with a 1 hour lunch break with the need to cover extended working hours as required.
Previous applicants need not apply.
Main duties of the job
To ensure that all demographic details including the NHS number are updated accurately on the Patient Administration System for new outpatient referrals.
To ensure that referral letters are sent for triage to the appropriate consultant/speciality.
To follow up referral letters not returned from triage for designated specialties within laid down timescales - to ensure all referral letters are returned and the patient's appointment booked promptly and correctly or confirmed as in the correct out-patient clinic (Choose and Book appointment)
To generate and send out letters to patients inviting them to contact the department to make an out-patient appointment (Partial Booking), taking account of clinic rules, urgent/routine ratios, cancelled clinics and specified return timescales for review patients.
About us
Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other. As members of staff we will always:
- COMPASSION - treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values
- AMBITION - Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeing
- RESPECT - Valuing and appreciating everyone - listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits
- ENCOURAGEMENT- Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Follow us on Facebook and on Twitter: @hrcrhft @WellbeingCRH @royalhospital
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Follow us on Facebook and on Twitter: @hrcrhft @WellbeingCRH @royalhospital
Person Specification
Qualifications and Training
Essential
- 5 GCSE passes including English at C or above or relevant administrative qualifications
- Competent user of MS Word, Excel, Access. ECDL/M.O.S.T qualification
- Possess a recognised typing qualification i.e. RSA II RSA III or equivalent or equivalent experience
Desirable
- NVQ Level 2 - Customer Care NVQ Level 2 - Administration or equivalent acquired experience
Experience
Essential
- Excellent communication and organisational skills with attention to detail
- Previous administrative experience and experience of working with the general public
- Demonstrates a positive attitude for good customer service
- Experience of working with a wide range of professionals.
- Experience of working in a Team
Desirable
- Previous Experience in similar Admin Role
- NHS/Hospital Experience
Skills and Knowledge
Essential
- Ability to prioritise and multitask
- Good concentration skills
- Good keyboard or computer skills
- Ability to work under pressure.
- Ability to use own initiative.
- Understanding to need of confidentiality awareness at all times.
Desirable
- Working knowledge of hospital administrative processes and practices.
Personal Attributes
Essential
- Methodical approach to work and deadlines
- Excellent Time Keeping Skills
Demonstrates Trust Values
Essential
- Excellence, Accountability, Compassion, Teamwork and Integrity - Together we care
Person Specification
Qualifications and Training
Essential
- 5 GCSE passes including English at C or above or relevant administrative qualifications
- Competent user of MS Word, Excel, Access. ECDL/M.O.S.T qualification
- Possess a recognised typing qualification i.e. RSA II RSA III or equivalent or equivalent experience
Desirable
- NVQ Level 2 - Customer Care NVQ Level 2 - Administration or equivalent acquired experience
Experience
Essential
- Excellent communication and organisational skills with attention to detail
- Previous administrative experience and experience of working with the general public
- Demonstrates a positive attitude for good customer service
- Experience of working with a wide range of professionals.
- Experience of working in a Team
Desirable
- Previous Experience in similar Admin Role
- NHS/Hospital Experience
Skills and Knowledge
Essential
- Ability to prioritise and multitask
- Good concentration skills
- Good keyboard or computer skills
- Ability to work under pressure.
- Ability to use own initiative.
- Understanding to need of confidentiality awareness at all times.
Desirable
- Working knowledge of hospital administrative processes and practices.
Personal Attributes
Essential
- Methodical approach to work and deadlines
- Excellent Time Keeping Skills
Demonstrates Trust Values
Essential
- Excellence, Accountability, Compassion, Teamwork and Integrity - Together we care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
