Switchboard Control Operator

Chesterfield Royal Hospital NHS Foundation Trust

This job is now closed

Job summary

DSFS are looking to appoint a to the roles of Switchboard Control Operator on a bank working arrangement to join our team based at the Chesterfield Royal Hospital. As the post is often the first point of contact with the general public you must be aware of the importance of delivering a high quality, efficient service and to be able to demonstrate excellent verbal communication skills.

The hours can vary as this post is a zero hours contract (we provide 24 hour cover.) You will be required to cover for holidays ,sickness and other leave, sometimes at short notice, therefore flexibility is an essential requirement of the post as we provide this important service over 7 days a week 365 days a year.

Hours will be covered between 7.00am and 7.00am

Position 1 Bank Switchboard Operator 8.30am-4.00pm Position 2 Evening Bank Switchboard Operator Hours 5.00pm-10.00pm Monday - Friday Position 3 Weekend Bank Switchboard Operator Hours between 7.00am and 10.00pm Hours are negotiable

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

Main duties of the job

Unlike other Switchboard posts, this role also provides an essential response service for emergency calls, fire alarms and unplanned occurrences and therefore we are looking to recruit a person who is able to work in a calm and competent manner in a sometimes stressful and seemingly chaotic environment whilst continuing to provide a consistent Switchboard service.

You must be educated to GCSE standard (or equivalent) and be comfortable working autonomously and as part of a team.

A comprehensive training period (with weekly assessments) covering all aspects of the post and shift patterns will be undertaken to ensure full capability of the Switchboard and Trust Policy and Procedure before the successful candidate will be allowed to work alone out of hours .

About us

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

Date posted

12 November 2024

Pay scheme

Other

Salary

£22,840 a year Pro Rata per annum

Contract

Bank

Working pattern

Flexible working

Reference number

166-DSFS-548702-A

Job locations

Chesterfield Royal Hospital

Calow

Chesterfield

S44 5BL

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for more details of this exciting role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for more details of this exciting role.

Person Specification

Qualifications and Training

Essential

Educated to GCSE standard or equivalent
Basic IT Skills

Experience

Essential

Able to prioritise workload
Able to perform effectively in a busy and noisy working environment
Able to perform effectively in a solitary environment when working out of hours
Able to deal with difficult and aggressive customers
Able to derive relevant information from callers
Able to work as part of a team

Desirable

Switchboard or call centre experience
NHS experience

Skills and Knowledge

Essential

Able to multi task and remain calm whilst under pressure
Resilience - particularly with reference to unplanned occurrences
Able to use initiative
Attention to accuracy and detail

Desirable

Record keeping

Personal Attributes

Essential

Previous positions of responsibility
Clarity of Speech
Ability to communicate at all levels
Self-motivated
Adaptability to meet the needs of the service

Desirable

Experience of working unsocial hours

Person Specification

Qualifications and Training

Essential

Educated to GCSE standard or equivalent
Basic IT Skills

Experience

Essential

Able to prioritise workload
Able to perform effectively in a busy and noisy working environment
Able to perform effectively in a solitary environment when working out of hours
Able to deal with difficult and aggressive customers
Able to derive relevant information from callers
Able to work as part of a team

Desirable

Switchboard or call centre experience
NHS experience

Skills and Knowledge

Essential

Able to multi task and remain calm whilst under pressure
Resilience - particularly with reference to unplanned occurrences
Able to use initiative
Attention to accuracy and detail

Desirable

Record keeping

Personal Attributes

Essential

Previous positions of responsibility
Clarity of Speech
Ability to communicate at all levels
Self-motivated
Adaptability to meet the needs of the service

Desirable

Experience of working unsocial hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information