Job summary
The Patient Catering Manager is responsible for managing the patient catering service at Chesterfield Royal Hospital.
The catering service provides breakfast, lunch, supper, snacks and beverages for approximately 560 patients each day.
All meals are prepared by the on-site third party provider, Sodexo and are served to patients by the Patient Catering team.
The post holder will have management responsibility for four catering supervisors and 80 Patient Catering Assistants. They will report directly to the Deputy Head of Facilities.
The Patient Catering Manager will also be responsible for HACCP systems and all legislative requirements.
Paramount to the role is the management of the third party catering supplier, which is currently Sodexo.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Main duties of the job
Ensuring patient catering services are delivered efficiently and effectively to include management of key contracts, budgets and KPIs
Ensuring compliance with external bodies and standards such as CQC, ERIC, PLACE, PAM, FOI requests, and Food Standards agency by taking the lead on benchmarking, data returns and compliance reporting.
To performance manage Patient Catering Services against departmental targets and a range of KPI's, providing first line investigation and resolution of KPI performance issues on behalf of the Head of Facilities.
Responsible for statutory and regulatory requirements within food safety/ HACCP and best practice
Generate and implement new ideas for innovation and service delivery and act as a catalyst for change management and implementation of continuous improvement initiatives across all areas of the directorate.
Actively manage the quality of service delivery of the patient catering contract. Involve all key stakeholders in service reviews and service development as appropriate
Vigorously manage food quality ensuring high levels of patient satisfaction to enhance the patient experience
Responsibility for the management of Patient Service Supervisory team, inclusive of workload management, the production of rotas, training and development, appraisal, sickness absence monitoring, recruitment and issues related to grievance and disciplinary in accordance with Trust policies.
About us
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Job description
Job responsibilities
Please see the Job Description and Person Specification attached to this vacancy. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.
Job description
Job responsibilities
Please see the Job Description and Person Specification attached to this vacancy. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.
Person Specification
Qualifications and Training
Essential
- oLeadership qualification Minimum Level 3 - ILM (or equivalent)
- oSpecialist training in the leadership of change
- oManagement qualification e.g. 1st line management
- oFinancial/Budgetary trained
- oSpecialist qualification in relation to facilities management and Food safety (degree level or working towards or relevant experience)
Desirable
- oProficient ability in IT systems including Microsoft Office suite Ability to produce work to RSA III standard
- oLevel 3 Food Safety
Experience
Essential
- oExperience of developing and implementing performance management approaches i.e. KPI's
- oExperience of working as part of a multi disciplinary team
- oSkills in data analysis
- oAbility to work on own initiative, especially with regard to problem solving
- oExperience of management and application continuous improvement and innovation techniques
- oExperience in managing multiple teams and delivering business support functions
- oContract Management
- oCoaching and Mentoring
- oProduction of business cases and Operational Service reports
- oExperience in managing departmental budgets
- oExperienced in team development and staff motivation
Desirable
- oExperience managing Patient Catering Services in an NHS organization
Skills and Knowledge
Essential
- oGood understanding and awareness change management techniques
- oSkilled in managing recruitment process and chairing selection interviews
- oGood interpersonal skills
- oExcellent verbal and written communication skills
- oKnowledge of PAS
- oRecruitment and Selection approaches
- oManaging appraisal techniques
- oNumeracy skills
- oIT skills in particular, Word, Excel
Desirable
- oAdvanced IT skills, in particular database management and systems management
Personal Attributes
Essential
- oSelf motivated
- oProfessional image
- oAble to work flexibly to meet the demands of the role
- Articulate
Person Specification
Qualifications and Training
Essential
- oLeadership qualification Minimum Level 3 - ILM (or equivalent)
- oSpecialist training in the leadership of change
- oManagement qualification e.g. 1st line management
- oFinancial/Budgetary trained
- oSpecialist qualification in relation to facilities management and Food safety (degree level or working towards or relevant experience)
Desirable
- oProficient ability in IT systems including Microsoft Office suite Ability to produce work to RSA III standard
- oLevel 3 Food Safety
Experience
Essential
- oExperience of developing and implementing performance management approaches i.e. KPI's
- oExperience of working as part of a multi disciplinary team
- oSkills in data analysis
- oAbility to work on own initiative, especially with regard to problem solving
- oExperience of management and application continuous improvement and innovation techniques
- oExperience in managing multiple teams and delivering business support functions
- oContract Management
- oCoaching and Mentoring
- oProduction of business cases and Operational Service reports
- oExperience in managing departmental budgets
- oExperienced in team development and staff motivation
Desirable
- oExperience managing Patient Catering Services in an NHS organization
Skills and Knowledge
Essential
- oGood understanding and awareness change management techniques
- oSkilled in managing recruitment process and chairing selection interviews
- oGood interpersonal skills
- oExcellent verbal and written communication skills
- oKnowledge of PAS
- oRecruitment and Selection approaches
- oManaging appraisal techniques
- oNumeracy skills
- oIT skills in particular, Word, Excel
Desirable
- oAdvanced IT skills, in particular database management and systems management
Personal Attributes
Essential
- oSelf motivated
- oProfessional image
- oAble to work flexibly to meet the demands of the role
- Articulate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
