Imaging Booking Clerk

Job description

Job responsibilities

These are the key areas that support the purpose of the job

• Receive and process all Imaging referrals efficiently and timely whilst helping to maintain National and Local standards.
• Maintain a good understanding of the Radiology Information System to create and locate imaging records to support patient care.
• Register patients on to the Careflow system if no record can be found on RIS system prior to booking an appointment.
• Ensure all appointments are booked on the Radiology Information System (RIS) in accordance with the Standard Operating Procedures of the 18-week RTT pathway for each modality.
• To be aware of patients needs when booking appointments and make any necessary adjustments to appointment times, travel arrangements and if required, make use of the Interpreting Service.

• To provide a telephone service with a professional courteous telephone manner. To answer queries, receive and relay messages, both in person on the telephone, from patients or hospital staff, using a working knowledge of hospital procedures to maintain a high level of service.

• To use multiple systems Careflow, Radiology System, Summary Care Record to register patients.

• To manage electronic orders on the Radiology System checking data thoroughly before sending for processing.

• To provide an efficient and high-quality service in the busy call centre.

• To ensure emails are actioned and responded to in a prompt and timely manner.

• To receive and process paper referrals efficiently and quickly whilst helping to maintain National and Local Standards.

• To communicate at a high standard of written communication over email correspondence on a regular basis.

• To input and update the Radiology Information System, ensuring accurate patient computer records are maintained whilst achieving a high standard of data quality.

• To carry out general clerical duties including filing, photocopying, and opening and processing post.

• To work effectively in a team, supporting others and maintaining good working relationships.

• To keep and up to date with organisational changes to provide responsive and efficient service.

• To carry out any other duties this may be delegated from time to time by the Co-ordinators and the Appointments Supervisor.

• Always maintain strict confidentiality, relating to staff, patients, and the Trusts operations.

• Be adaptable to work with the team when booking appointments.

For a further more detailed job description please see the attached documents.

Person Specification

Qualifications

Essential

• Educated to GCSE standard (or equivalent)

Experience

Essential

• Previous telephone experience
• Previous experience o working in a team
• Experience of accurate date input
• Previous experience working in a Call Centre

Desirable

• Previous experience in a healthcare environment
• Good use and knowledge of IT ( MS Office)

Skills

Essential

• Good organisational skills
• Ability to work under pressure
• Excellent attention to detail

Desirable

• Working knowledge of RIS
• Working knowledge of Careflow
• Problem solving skills

Personal Attributes

Essential

• Awareness of confidentiality
• Ability to work as part of a team
• Good interpersonal skills
• Smart appearance
• Professional and courteous manner
• Excellent time keeping
• Flexibility

Demonstrates Trust CARE Values

Essential

• Compassion, Ambition, Respect, Encouragement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital NHS Foundation Trust

Top Road, Calow

Chesterfield

S44 5BL

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)