Job summary
The Clinical Standards and Governance Directorate, supports all areas within Chesterfield Royal Hospital to achieve our vision of exceptional patient care provided by exceptional people.
We are seeking a knowledgeable, skilled and motivated individual with excellent organisational skills and the ability to balance a significant workload to join the Quality Governance Team in the key role of Quality Delivery Manager. You will possess credibility and enthusiasm to support the Head of Quality Governance and clinical divisions in the ongoing review and delivery of the Trust's quality governance and assurance framework.
The Quality Delivery Manager, engages with the executive team to provide dynamic senior leadership, visibility and expertise to ensure the development of the Trust's quality, evidence of safer systems, continuous quality improvement and outstanding patient care.
Interviews are scheduled for 26 February 2024.
Main duties of the job
Make effective use of clinical governance tools, data collection, data analysis, report writing, presentations and action planning in order to deliver the Trust Clinical Strategy and support the development of the Quality Strategy.
Provide strategic direction and leadership in the implementation and delivery, including acting as expert resource on various topics in relevant workstreams including monthly Integrated Performance Report for Quality, Annual Quality Accounts, Quality/Equality Impact Assessment and Quality Schedules. Ensuring the effective functioning of the Trust Quality Delivery Committee and quality reporting frameworks.
Provide strategic direction and leadership in the implementation of an effectiveness framework including line management to the Trust's Clinical Effectiveness Lead to develop and support the effectiveness agenda including Learning from Deaths, clinical audit, NICE, CQUINs etc to demonstrate quality and improved patient outcomes.
Responsible for the implementation and maintenance of the central document management processes and collaborate with others in the development of the document management system. Providing line management to the Trust Policy Lead.
To lead the Trust approach for maximising and responding to patient experience feedback by providing direction and support to the Patient Experience Manager in the delivery of varied workstreams including FFT, Care Opinion, patient insight, interpreting and voluntary services.
About us
Chesterfield Royal Hospital NHS Foundation Trust is an acute Trust providing healthcare and community services for more than 400,000 people across Derbyshire.
We employ more than 4,500 colleagues across Chesterfield Royal Hospital, Primary Care and DSFS (Derbyshire Support and Facilities Services) and we also have some fantastic volunteers supporting our services.
We are proud of our recent feedback in the latest national NHS Staff Survey where 67.8% of colleagues recommended #TeamCRH as a place to work, and 70.4% told us they would be happy with the standard of care provided should their friend or relative need it.
We are a stable and well-performing organisation, with ambitious plans for the future. We were last inspected by the Care Quality Commission (CQC) as a whole Trust, including Royal Primary Care, in 2020. Overall, the Trust received a rating of 'Good'.
Our maternity services received a 'Good' rating from the CQC in the Safe and Well-led domains earlier this year and we are delighted to be among the best performing Trusts nationally in recent CQC patient experience surveys about inpatient care and for our urgent and emergency services.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for the full duties and responsibilities of the role.
Person Specification
Essential Qualifications
- Educated to Masters or equivalent level of experience
Desirable Qualification
- Registered professional with NMC/HCPC
Experience
- Senior management level experience in a quality governance related field for a minimum of 2 years, with an understanding of the principles that underpin approaches to improving quality and governance in health systems.
- Extensive experience of one or more aspects of Quality (Patient Safety, Patient Experience, Clinical Effectiveness).
- Experience of working across organisational boundaries.
- Evidence of continuous and recent professional development
Skills and knowledge
- Expertise in assimilating highly complex information from a wide variety of sources, using advanced analytical skills to present information in a format which is suitable to a wide variety of audiences e.g. annual quality accounts to the general public high level confidential reports to board.
- Proficiency in working with teams and groups of staff to translate complex quality requirements to enable realisation of quality improvements to provide high levels of assurance.
- Significant knowledge of national policy, strategy and levers for change in the NHS system.
- Ability to analyse complex information (including patient experience data, administrative data, mortality data) that may conflict and where expert opinion may differ.
- Ability to interpret national advice, guidance and requirements and advise the organisation on how these should be implemented.
- Ability to use established networks and create new ones to share good practice and facilitate engagement with regional colleagues and national teams.
- Ability to develop, maintain and monitor information systems to support improvement initiatives.
Personal attributes
- Ability to work independently at a high level without direct supervision.
- Ability to provide senior leadership and work with senior leaders.
- Resilience with the ability to self-motivate.
- Credibility and enthusiasm for quality governance, patient experience and outcomes and effectiveness.
- Strong self-awareness and coping strategies.
- Courage to speak truthfully and challenge appropriately.
- Ability to balance a significant workload with often competing priorities and timeframes.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for the full duties and responsibilities of the role.
Person Specification
Essential Qualifications
- Educated to Masters or equivalent level of experience
Desirable Qualification
- Registered professional with NMC/HCPC
Experience
- Senior management level experience in a quality governance related field for a minimum of 2 years, with an understanding of the principles that underpin approaches to improving quality and governance in health systems.
- Extensive experience of one or more aspects of Quality (Patient Safety, Patient Experience, Clinical Effectiveness).
- Experience of working across organisational boundaries.
- Evidence of continuous and recent professional development
Skills and knowledge
- Expertise in assimilating highly complex information from a wide variety of sources, using advanced analytical skills to present information in a format which is suitable to a wide variety of audiences e.g. annual quality accounts to the general public high level confidential reports to board.
- Proficiency in working with teams and groups of staff to translate complex quality requirements to enable realisation of quality improvements to provide high levels of assurance.
- Significant knowledge of national policy, strategy and levers for change in the NHS system.
- Ability to analyse complex information (including patient experience data, administrative data, mortality data) that may conflict and where expert opinion may differ.
- Ability to interpret national advice, guidance and requirements and advise the organisation on how these should be implemented.
- Ability to use established networks and create new ones to share good practice and facilitate engagement with regional colleagues and national teams.
- Ability to develop, maintain and monitor information systems to support improvement initiatives.
Personal attributes
- Ability to work independently at a high level without direct supervision.
- Ability to provide senior leadership and work with senior leaders.
- Resilience with the ability to self-motivate.
- Credibility and enthusiasm for quality governance, patient experience and outcomes and effectiveness.
- Strong self-awareness and coping strategies.
- Courage to speak truthfully and challenge appropriately.
- Ability to balance a significant workload with often competing priorities and timeframes.
Person Specification
Qualitifcation and Training
Essential
- Educated to Masters or equivalent level of experience
Desirable
- Relevant qualification at Masters level or equivalent experience.
- Registered professional with NMC/HCPC.
Working Experience
Essential
- Extensive experience of one or more aspects of Quality (Patient safety, Patient Experience, Clinical Effectiveness).
- Highly developed specialist knowledge of managing Quality Governance Systems.
- Senior management level experience in a quality governance related field for a minimum of 2 years, with an understanding of the principles that underpin approaches to improving quality and governance in health systems.
Desirable
- Leadership of organisational wide projects
Skills and knowledge
Essential
- Expertise in assimilating highly complex information from a wide variety of sources, using advanced analytical skills to present information in a format which is suitable to a wide variety of audiences
- Ability to interpret national advice, guidance and requirements and advise the organisation on how these should be implemented.
- Ability to use established networks and create new ones to share good practice and facilitate engagement with regional colleagues and national teams
Desirable
- Expertise in change management, prospective and reactive risk analysis and management and error theory
Personal Attributes
Essential
- Ability to work independently at a high level without direct supervision.
- Credibility and enthusiasm for quality governance, patient experience and outcomes and effectiveness.
- Ability to provide senior leadership and work with senior leaders
Person Specification
Qualitifcation and Training
Essential
- Educated to Masters or equivalent level of experience
Desirable
- Relevant qualification at Masters level or equivalent experience.
- Registered professional with NMC/HCPC.
Working Experience
Essential
- Extensive experience of one or more aspects of Quality (Patient safety, Patient Experience, Clinical Effectiveness).
- Highly developed specialist knowledge of managing Quality Governance Systems.
- Senior management level experience in a quality governance related field for a minimum of 2 years, with an understanding of the principles that underpin approaches to improving quality and governance in health systems.
Desirable
- Leadership of organisational wide projects
Skills and knowledge
Essential
- Expertise in assimilating highly complex information from a wide variety of sources, using advanced analytical skills to present information in a format which is suitable to a wide variety of audiences
- Ability to interpret national advice, guidance and requirements and advise the organisation on how these should be implemented.
- Ability to use established networks and create new ones to share good practice and facilitate engagement with regional colleagues and national teams
Desirable
- Expertise in change management, prospective and reactive risk analysis and management and error theory
Personal Attributes
Essential
- Ability to work independently at a high level without direct supervision.
- Credibility and enthusiasm for quality governance, patient experience and outcomes and effectiveness.
- Ability to provide senior leadership and work with senior leaders
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
