Job summary
We are able to offer an exciting opportunity to work as the Audiology Receptionist within the Adult Audiology Services Administration and Reception team at Chesterfield Royal Hospital NHS Foundation Trust.
You will be well supported in the work environment by an experienced and friendly team; we care for our staff as much as we do for our patients and we want you to join us.
The post-holder should be proactive and have excellent communication, good IT skills, and able to prioritise their own workloads for themselves and others to accommodate changing demands within the team and service.
This is a 6 months fixed term contract.
Main duties of the job
The Audiology Receptionist team
Contributes to the delivery of outstanding patient care by:
Providing a prompt and professional telephone service to patients in line with office procedures, contributing to the overall efficient and effective running of the audiology appointment function.
Provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall effective running of the audiology clinics.
To work closely with audiologists and audiology admin staff to ensure that issues in clinic are raised immediately to maintain the level of service to patients.
To appoint patients into designated appointment slots and ensure any booking issues are raised immediately with the audiology admin co-ordinator.
To manage all calls presented to the Audiology department agreeing a suitable outcome ensuring Auditbase is updated to ensure quality data.
To book or amend any follow up appointments as required via phone calls or emails ensuring all clinic slots are booked efficiently.
About us
Chesterfield Royal Hospital is located in Calow, Chesterfield, which is situated on a green field site on the edge of the Peak District National Park. It is home to the Crooked Spire and is also close to Sheffield, Derby and Nottingham, thus offering numerous choices for recreational activities and lifestyles.
Chesterfield Royal Hospital was officially opened by the queen in 1985 and since then it has continued to expand and modernise, currently holding approximately 550 beds. We provide acute in-patient and out-patient care for Chesterfield and the surrounding rural area of North Derbyshire, serving a population of approximately 350,000 people.
We are currently rated GOOD by the CQC.
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments section on this page. This document contains a full detailed description of the role and what the main responsibilities and duties are, along with the criteria that are required for the role.
Follow us on Facebook and on Twitter for more:@hrcrhft @royalhospital @WellbeingCRH
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments section on this page. This document contains a full detailed description of the role and what the main responsibilities and duties are, along with the criteria that are required for the role.
Follow us on Facebook and on Twitter for more:@hrcrhft @royalhospital @WellbeingCRH
Person Specification
Qualifications & Training
Essential
- Educated to GCSE level or equivalent
Desirable
- Typing Qualification or equivalent
Experience
Essential
- Experience of working in a busy office environment or reception role
- Experience of prioritising, planning and organising own tasks
- Working within guidelines
- Experience of customer service or dealing with the public
- Data Entry
- Experience of IT packages - Microsoft Office, Excel etc
Desirable
- Previous experience in a Healthcare environment
- Experience of dealing with difficult situations and confrontations
- Experience of call handling
Skills & Knowledge
Essential
- Understanding of confidentiality and data protection
- Understanding of customer service
Desirable
- Knowledge of Auditbase
- Knowledge of the Medway System
- Knowledge of Medical Terminology
Personal Attributes
Essential
- Good communication skills
- Professional manner
- Ability to work as part of a team
- Good interpersonal skills
Person Specification
Qualifications & Training
Essential
- Educated to GCSE level or equivalent
Desirable
- Typing Qualification or equivalent
Experience
Essential
- Experience of working in a busy office environment or reception role
- Experience of prioritising, planning and organising own tasks
- Working within guidelines
- Experience of customer service or dealing with the public
- Data Entry
- Experience of IT packages - Microsoft Office, Excel etc
Desirable
- Previous experience in a Healthcare environment
- Experience of dealing with difficult situations and confrontations
- Experience of call handling
Skills & Knowledge
Essential
- Understanding of confidentiality and data protection
- Understanding of customer service
Desirable
- Knowledge of Auditbase
- Knowledge of the Medway System
- Knowledge of Medical Terminology
Personal Attributes
Essential
- Good communication skills
- Professional manner
- Ability to work as part of a team
- Good interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
