Job summary
The Bereavement Team at Chesterfield Royal are looking for someone who is caring and compassionate with excellent communication skills, to join our small, friendly team. The team provide a vital service by offering practical help and advice to relatives of those who have recently died at the hospital. This includes meeting the bereaved in person and contacting them by telephone.
Main duties of the job
The main duties of the role are to liaise with relatives in the days following the death of a loved one, this will include offering practical advice and information on registering the death and accessing appropriate support. Full training and support will be given to the successful applicant.The role also include promoting the role of the Bereavement Team to all level of staff within the hospital including attending wards, departments and the hospital Mortuary.
The role includes liaising with Medical Examiners, and Chesterfield Registrars Office regarding the issuing of statutory documentation.
The successful applicant will be offered two set working days a week (Monday to Friday). Hours of work will be 09:00 to 14:45 or 09:15 to 15:00, however as part of a small team, flexibility to cover short term and planned absence within the team is vital.
About us
Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 5,000 staff and good financial control, currently operating with a positive financial surplus and was recently rated "Good" by the CQC.
We are committed to working with our partners in health and social care to deliver long term financial sustainability and resilience in our performance to ensure we provide high quality services and excellent patient care.
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Person Specification
Qualifications and training
Essential
- Educated to GCSE standard or equivalent to include English and Maths at grades A-C (or equivalent)
Desirable
- Basic counselling / communication training
- IT training
Experience
Essential
- Experience of communicating in sensitive situations
- Experience of working in a team
Desirable
- Customer Care experience
- Experience working with the bereaved
- Experience of using databases
Skills and knowledge
Essential
- Strong interpersonal and listening skills
- Effective written and verbal communication
- Sensitivity towards the needs of others
- Awareness/understanding of confidentiality
Personal attributes
Essential
- Able to be flexible in working hours
- Works as a team member
- Reliable/trustworthy
Person Specification
Qualifications and training
Essential
- Educated to GCSE standard or equivalent to include English and Maths at grades A-C (or equivalent)
Desirable
- Basic counselling / communication training
- IT training
Experience
Essential
- Experience of communicating in sensitive situations
- Experience of working in a team
Desirable
- Customer Care experience
- Experience working with the bereaved
- Experience of using databases
Skills and knowledge
Essential
- Strong interpersonal and listening skills
- Effective written and verbal communication
- Sensitivity towards the needs of others
- Awareness/understanding of confidentiality
Personal attributes
Essential
- Able to be flexible in working hours
- Works as a team member
- Reliable/trustworthy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
