Job summary
DSFS are looking to appoint 2 Switchboard Control Operator on a bank working arrangement to join our team based at the Chesterfield Royal Hospital. As the post is often the first point of contact with the general public you must be aware of the importance of delivering a high quality, efficient service and to be able to demonstrate excellent verbal communication skills.
The hours can vary as this post is a zero hours contract (we provide 24 hour cover.) You will be required to cover for holidays ,sickness and other leave, sometimes at short notice, therefore flexibility is an essential requirement of the post as we provide this important service over 7 days a week 365 days a year.
Post 1 hours will be 10.00pm - 7.00am
Post 2 hours will be between 7.00am and 10.00pm
Main duties of the job
Unlike other Switchboard posts, this role also provides an essential response service for emergency calls, fire alarms and unplanned occurrences and therefore we are looking to recruit a person who is able to work in a calm and competent manner in a sometimes stressful and seemingly chaotic environment whilst continuing to provide a consistent Switchboard service.
You must be educated to GCSE standard (or equivalent) and be comfortable working autonomously and as part of a team.
A comprehensive training period (with weekly assessments) covering all aspects of the post and shift patterns will be undertaken to ensure full capability of the Switchboard and Trust Policy and Procedure before the successful candidate will be allowed to work alone out of hours .
About us
Derbyshire Support Facilities Services (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust .
DSFS has over 700 staff in Facilities, Estates, Procurement, ICT, Patient Records, Switchboard, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal Family, DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible and proactive
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for more details of this exciting role.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for more details of this exciting role.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard or equivalent
- Basic IT Skills
Experience
Essential
- Able to prioritise workload
- Able to perform effectively in a busy and noisy working environment
- Able to perform effectively in a solitary environment when working out of hours
- Able to deal with difficult and aggressive customers
- Able to derive relevant information from callers
- Able to work as part of a team
Desirable
- Switchboard or call centre experience
- NHS experience
Skills and Knowledge
Essential
- Able to multi task and remain calm whilst under pressure
- Resilience - particularly with reference to unplanned occurrences
- Able to use initiative
- Attention to accuracy and detail.
Desirable
Personal Attributes
Essential
- Previous positions of responsibility
- Clarity of Speech
- Ability to communicate at all levels
- Self-motivated
- Adaptability to meet the needs of the service
Desirable
- Experience of working unsocial hours
Person Specification
Qualifications and Training
Essential
- Educated to GCSE standard or equivalent
- Basic IT Skills
Experience
Essential
- Able to prioritise workload
- Able to perform effectively in a busy and noisy working environment
- Able to perform effectively in a solitary environment when working out of hours
- Able to deal with difficult and aggressive customers
- Able to derive relevant information from callers
- Able to work as part of a team
Desirable
- Switchboard or call centre experience
- NHS experience
Skills and Knowledge
Essential
- Able to multi task and remain calm whilst under pressure
- Resilience - particularly with reference to unplanned occurrences
- Able to use initiative
- Attention to accuracy and detail.
Desirable
Personal Attributes
Essential
- Previous positions of responsibility
- Clarity of Speech
- Ability to communicate at all levels
- Self-motivated
- Adaptability to meet the needs of the service
Desirable
- Experience of working unsocial hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
