Job summary
We are looking for an exceptional Head of Operations to join a growing establishment committed to being a flagship organisation and an at scale provider of primary care services in the Midlands. If you are somebody who thrives in an operational environment, delivers results by focusing on all performance, financial and quality standards whilst keeping patients at the heart of all you do, we want to hear from you.
We have a team of 171 people dedicated to our patients, working across 3 sectors covering Chesterfield, Clay Cross and Heanor. You need to be passionate about our patients and our people too, aspiring them to excellence through the provision of strong leadership to deliver success. You will be integral to the senior management team, converting concepts into plans and delivering our non-clinical primary care services.
This is an excellent opportunity to join a different kind of GP practice, an innovative, forward thinking training practice with a strong commitment to improving our community's health and addressing inequalities.
Main duties of the job
You will have responsibility for the operational delivery of non-clinical primary care services including the development of efficient and effective systems and processes, contributing to our medium to long-term strategic plans. You will be the go-to-person for all operational issues, thriving on the challenge of identifying falling standards and taking corrective action to achieve national and contractual targets.
This is an essential and important senior leadership role. You will work with an extensive range of stakeholders, including commissioners and other providers.
About us
Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.
Royal Primary Care is a Division of Chesterfield Royal Hospital NHS Foundation Trust, providing primary care services for over 50,000 patients and aspiring to be an exceptional provider of family medicine dedicated to our patients and community. Being part of a larger organisation brings about many benefits. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your wellbeing is key to our appraisal system and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey.
(Please note that this is not Agenda for Change)
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments.
This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments.
This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Person Specification
Qualifications and Training
Essential
- Masters degree or equivalent experience
- Formal management qualification
Desirable
Experience
Essential
- Significant experience at a senior management level
- Experience of leading service improvement projects and complex organisational change, whilst developing and maintaining high standards of quality
- Involvement at a leadership level on issues related to quality governance, monitoring and standard setting, including risk management and health and safety
- Evidence of appropriate relevant professional development
- Demonstrable experience of successful business planning and development of robust business cases
Desirable
- Senior management experience in primary care setting with specialty knowledge in relevant discipline
Skills and Knowledge
Essential
- Excellent and highly developed interpersonal skills including the ability to communicate and influence at all levels
- Experience of leading and coaching teams, including recruitment and disciplinary issues with the ability to motivate others to achieve organisational objectives
- Effective negotiating, influencing and networking skills
- Ability to work collaboratively with a variety of stakeholders including the public
- Ability to communicate, both written and verbally, in a manner which is clear, fluent and persuasive
- Able to deal with sensitive and complex issues
- Highly developed problem solving and analytical skills
- Experience of conflict resolution and negotiation at a senior level
- Ability to write and produce regular complex reports and formulate policy. Competent in the use of office IT systems
- Ability to oversee and interpret the performance targets of specialities
- Manage highly complex and multi-faceted problems
Desirable
- Skills in data analysis
- Experience of service planning process
Personal Attributes
Essential
- Commitment to values and principles of the NHS
- Inclusive and developmental personal style and approach
- Inspiring and motivational
- Dynamic with personal impact
- Integrity & tenacity
- Emotional toughness and effective under pressure
- Portrays self-belief, self awareness and drive for improvement
- Resourceful and a highly professional role model
Demonstrates Trust Values
Essential
- Compassion, Achievement, Relationships, Environment - Proud to CARE
Person Specification
Qualifications and Training
Essential
- Masters degree or equivalent experience
- Formal management qualification
Desirable
Experience
Essential
- Significant experience at a senior management level
- Experience of leading service improvement projects and complex organisational change, whilst developing and maintaining high standards of quality
- Involvement at a leadership level on issues related to quality governance, monitoring and standard setting, including risk management and health and safety
- Evidence of appropriate relevant professional development
- Demonstrable experience of successful business planning and development of robust business cases
Desirable
- Senior management experience in primary care setting with specialty knowledge in relevant discipline
Skills and Knowledge
Essential
- Excellent and highly developed interpersonal skills including the ability to communicate and influence at all levels
- Experience of leading and coaching teams, including recruitment and disciplinary issues with the ability to motivate others to achieve organisational objectives
- Effective negotiating, influencing and networking skills
- Ability to work collaboratively with a variety of stakeholders including the public
- Ability to communicate, both written and verbally, in a manner which is clear, fluent and persuasive
- Able to deal with sensitive and complex issues
- Highly developed problem solving and analytical skills
- Experience of conflict resolution and negotiation at a senior level
- Ability to write and produce regular complex reports and formulate policy. Competent in the use of office IT systems
- Ability to oversee and interpret the performance targets of specialities
- Manage highly complex and multi-faceted problems
Desirable
- Skills in data analysis
- Experience of service planning process
Personal Attributes
Essential
- Commitment to values and principles of the NHS
- Inclusive and developmental personal style and approach
- Inspiring and motivational
- Dynamic with personal impact
- Integrity & tenacity
- Emotional toughness and effective under pressure
- Portrays self-belief, self awareness and drive for improvement
- Resourceful and a highly professional role model
Demonstrates Trust Values
Essential
- Compassion, Achievement, Relationships, Environment - Proud to CARE
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
