Job summary
ICT Operations Manager
As a result of changes within the DSFS ICT Team an exciting opportunity has arisen for a customer focused, service delivery driven IT professional to lead the ICT Operations Team. The post is pivotal to DSFS ICT in meeting its ambition to deliver ICT service excellence through its people to our prime customer Chesterfield Royal NHS Foundation Trust (CRHFT).
You will need a proven, relevant professional track record in ICT Service Delivery alongside a strong desire to deliver service excellence in the ever changing and challenging health care environment.
Close date: - 14/02/2021
Interview date: - W/C 01/03/2021 via Teams
Main duties of the job
Reporting to the Head of ICT and Digital Services the post holder will be responsible for leading the operations team of 35 which provides support to the entire ICT infrastructure and core applications within our prime customer, CRHFT, our wider developing customer base and DSFS itself
Excellent relationship building and team management skills are as important as your technical knowledge and talent. You will motivate and develop your team to deliver service excellence to all ICT customers of DSFS meeting and exceeding the agreed delivery standards. We will also rely on you to act as a champion in the field of ICT service and operations management across all customers providing expertise on ICT service management and cyber security. Working closely with the ICT programme Manager and ICT Quality and Governance Manager you will develop and deliver the ICT and digital agendas of the ICT organisations
About us
DSFS has just over 700 staff in Facilities, Estates, Procurement, ICT, Patient Records, Switchboard, Finance and Clinical Engineering. Very much part of the Chesterfield Royal family, DSFS builds on solid NHS foundations to offer a more commercial approach thats dynamic, flexible and proactive.
Job description
Job responsibilities
For full details of this exciting role please refer to the full Job Description and Personal Specification attached to this vacancy.
Job description
Job responsibilities
For full details of this exciting role please refer to the full Job Description and Personal Specification attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to Master's Degree level or equivalent experience (preferably in a Computing/IT or Health related discipline)
Desirable
- PRINCE2 Practitioner or equivalent evidence of experience.
- Software Testing qualification (e.g. ISTQB foundation).
- Service Management qualification (e.g. ITIL foundation).
- Risk Management qualification (e.g. M_o_R foundation).
Experience
Essential
- Experience of managing managers and multiple teams concurrently.
- Experience of developing, managing and gaining approval for complex/high value business cases
- Experience of developing and maintaining communication with a wide range of people on complex matters, issues and ideas and/or in complex situations, using the most appropriate means.
- Experience of overseeing the development of IT Service Level Agreements, ensuring that all users have been consulted and specific requirements taken into account.
Desirable
- Experience of operating and delivering large scale complex change in the public sector
- Experience of providing and managing a central document management
Skills and Knowledge
Essential
- Significant specialist knowledge of IT service management practices, tools & techniques and governance
- Excellent understanding of, and approach to benefits realisation
- Proven ability to manage risk and issues, including those that are strategic and politically sensitive, and of ensuring mitigation is in place.
- Ability to use 'best practice' in all aspects of IT service management
Desirable
- Commercial acumen and writing of robust business justification documents
- Proven ability and experience of identifying goals and objectives, and motivating and leading others towards their achievement
Personal Attributes
Essential
- Good interpersonal / communication skills and the ability to explain technical information to a non-technical audience.
- Ability to cope under pressure and meet challenging deadlines.
Person Specification
Qualifications and Training
Essential
- Educated to Master's Degree level or equivalent experience (preferably in a Computing/IT or Health related discipline)
Desirable
- PRINCE2 Practitioner or equivalent evidence of experience.
- Software Testing qualification (e.g. ISTQB foundation).
- Service Management qualification (e.g. ITIL foundation).
- Risk Management qualification (e.g. M_o_R foundation).
Experience
Essential
- Experience of managing managers and multiple teams concurrently.
- Experience of developing, managing and gaining approval for complex/high value business cases
- Experience of developing and maintaining communication with a wide range of people on complex matters, issues and ideas and/or in complex situations, using the most appropriate means.
- Experience of overseeing the development of IT Service Level Agreements, ensuring that all users have been consulted and specific requirements taken into account.
Desirable
- Experience of operating and delivering large scale complex change in the public sector
- Experience of providing and managing a central document management
Skills and Knowledge
Essential
- Significant specialist knowledge of IT service management practices, tools & techniques and governance
- Excellent understanding of, and approach to benefits realisation
- Proven ability to manage risk and issues, including those that are strategic and politically sensitive, and of ensuring mitigation is in place.
- Ability to use 'best practice' in all aspects of IT service management
Desirable
- Commercial acumen and writing of robust business justification documents
- Proven ability and experience of identifying goals and objectives, and motivating and leading others towards their achievement
Personal Attributes
Essential
- Good interpersonal / communication skills and the ability to explain technical information to a non-technical audience.
- Ability to cope under pressure and meet challenging deadlines.
