Service Desk 1st Line Co-ordinator

Job summary

It is an exciting time to join The Rotherham NHS Foundation Trust. We have recently launched our new digital strategy and are working towards Service Desk Institute Certification.

We are looking for an energised, committed, and innovative team member to join our Health Informatics IT Service Desk team.

Main duties of the job

Working as part of a busy Health Informatics IT Service Desk team, you will provide a single point of contact for the logging, handling, resolution and management of all incidents and request fulfilments across the Trust and other organisations we support through Service Level Agreements.

You will work within agreed priorities and timescales, accurately triaging incidents incoming via telephony, email or our service management toolset to determine local issues and those which affect patient care.

You will also need to demonstrate excellent customer facing and technical skills and should hold a formal IT qualification together with relevant experience.

In return for your hard work we will make sure we support you as best as possible. One example would be a years paid membership to join BCS, The Chartered Institute for IT.

If you want to know more about the team, its culture, or the type of work we do, please feel free to contact the team member below who would be happy to answer any questions you have.

Christine Hazlehurst, Head of IT Service Management and Support Services 07920 214390 or christine.hazlehurst1@nhs.net

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But don't just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 and band 3 roles are no longer eligible for sponsorship.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

---