Senior Booking Clerk

Job summary

37.5 hours per week

Monday - Friday

An opportunity has arisen for an enthusiastic individual to join our Endoscopy team as a booking clerk.

The post holder must be able to prioritise their workload in order to maximise the effective and efficient booking of Endoscopy procedure lists in line with local and national policies.

The successful candidate must demonstrate a high level of organisational and communication skills, with the ability to liaise directly with patients, taking action according to their needs. It is essential that the post-holder has well developed administration skills and a dynamic and flexible approach to working in a pressured environment in order to deliver the needs of the service and its patients.

Main duties of the job

1. To establish, implement and monitor a range of administrative processes and systems to support the patients attendance to Endoscopy by allocating dates and data entry.

2. To actively monitor and ensure validation of waiting lists on both local EPR system and bespoke spreadsheet. Ensuring that patients are seen in chronological order and within specified local and national target waiting times and local waiting list policies.

3. Communicate appointment and admission related information to patients and carers which may include District Nurses and Social Workers. Maintaining patient confidentiality.

4. To assist in creating an environment which is patient focussed, and maintains their dignity and privacy.

5. Receive and action enquiries, verbal and written, promptly and efficiently from a wide range of people, including, consultant medical staff, senior managers, peer colleagues, patients and colleagues from external organisations, using judgement and analysis to resolve any problems within the parameters of the role, referring complex queries to line manager, as appropriate.

6. To plan patients onto lists for consultants/medical staff in line with the agreed booking rules, with minimal intervention from nursing and medical staff, ensuring operating list/session capacity is maximised, taking into account and analysing, waiting times and individual patient requirement.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But don't just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 and band 3 roles are no longer eligible for sponsorship.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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