The Rotherham NHS Foundation Trust

Voluntary Services Organiser

Information:

This job is now closed

Job summary

The role of the Voluntary Services Department is to provide volunteering opportunities for people in our local communities, which enhances the experience of patients and visitors to our hospital and community sites, as well as supporting our staff.This is an exciting opportunity to be part of a team that makes a real difference every day. Your role will be crucial in supporting the recruitment and induction of volunteer applicants, with a key focus on their placement and maintaining strong relationships with volunteers, to ensure they feel engaged, valued and empowered.You will assist in the delivery of patient experience initiatives by offering volunteer roles to departments/wards that enhance patient care, already being provided by our paid staff.We are looking for someone who is passionate about volunteering and can engage and support volunteers, with varying skills and abilities, before, during and after their volunteering placements, ensuring that their experience is positive and beneficial to patients, the organisation and themselves.This is an exciting time for the Trusts Voluntary Services Department and we are looking for an enthusiastic and motivated individual to join our amazing team, with a drive to help us deliver results.For more information and an informal discussion about the role, please contact:Samantha Robinson, Head of Patient Experience and Involvement on 01709 426117 or via email Natalie.Harrison14@nhs.net

Main duties of the job

  • Promote volunteering opportunities at the Trust.
  • Provide day to day management and co-ordination of our team of volunteers who give an outstanding contribution of time to enhance our patients, carers and staff experiences.
  • Support informal interviews to assess suitability of volunteers for specific roles.
  • Liaise with areas and department staff to promote and engage volunteers effectively.
  • Have the ability to deal with sensitive and confidential matters in a professional manner and in line with the department and the Trusts data protection and confidentiality guidelines and policies.
  • Ensure robust recruitment checks have been collated including DBS.
  • Provide effective co-ordination for volunteers, identifying volunteering opportunities.
  • Support the introduction of new volunteers into clinical areas, completing local inductions and promoting positive working relationships with all staff in departments/wards.
  • Engage with volunteers to provide pro-active communications through planned support.
  • Have an ability to engage with a diverse team of volunteers.
  • Encourage and support volunteers development.
  • Ensure that our volunteer roles are having the desired impact.
  • Be able to liaise with staff at all levels, both clinical and non-clinical

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But don't just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 and band 3 roles are no longer eligible for sponsorship.

Details

Date posted

03 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9165-25-09-086

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD


Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Person Specification

Qualifications

Essential

  • Minimum of 5 GCSEs including Maths and English Grade A-C/4-9 or equivalent
  • Training in the use of Microsoft Office applications including Word, Excel, Outlook, PowerPoint

knowledge

Essential

  • Computer literate with demonstrable experience of using Microsoft Office packages, e.g. Word, Excel, Access, PowerPoint, internet access, email
  • Awareness of equal opportunities
  • Understanding of the need for confidentiality
  • A good understanding of the voluntary sector, charities and their functions
  • Knowledge of health and safety issues in relation to voluntary work

Experience

Essential

  • Experience of dealing with the public/patients/staff
  • Previous experience of working within the voluntary services sector
  • Experience of working within an Acute Hospital/provider environment
  • Previous NHS/Healthcare experience
  • Ability to act as an ambassador for the Trust
  • Experience of diary management
  • Presentation and report writing skills and administrative experience including maintaining office systems
  • Experience of managing others and engaging with people

Desirable

  • Experience of customer service delivery
  • Supervisory experience and skills for recruitment and training
Person Specification

Qualifications

Essential

  • Minimum of 5 GCSEs including Maths and English Grade A-C/4-9 or equivalent
  • Training in the use of Microsoft Office applications including Word, Excel, Outlook, PowerPoint

knowledge

Essential

  • Computer literate with demonstrable experience of using Microsoft Office packages, e.g. Word, Excel, Access, PowerPoint, internet access, email
  • Awareness of equal opportunities
  • Understanding of the need for confidentiality
  • A good understanding of the voluntary sector, charities and their functions
  • Knowledge of health and safety issues in relation to voluntary work

Experience

Essential

  • Experience of dealing with the public/patients/staff
  • Previous experience of working within the voluntary services sector
  • Experience of working within an Acute Hospital/provider environment
  • Previous NHS/Healthcare experience
  • Ability to act as an ambassador for the Trust
  • Experience of diary management
  • Presentation and report writing skills and administrative experience including maintaining office systems
  • Experience of managing others and engaging with people

Desirable

  • Experience of customer service delivery
  • Supervisory experience and skills for recruitment and training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD


Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD


Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Sam Robinson

sam.robinson4@nhs.net

01709426639

Details

Date posted

03 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9165-25-09-086

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD


Supporting documents

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