Clerical Assistant

Job summary

An exciting opportunity has arisen to join our award winning team. Our priority is to find an enthusiastic and well-motivated team member to complement our friendly, dynamic, busy forward-thinking team. The post holder will join our admin team based at Rotherham Community Health Centre in a full time role. The service operates between 8am-6pm Monday-Friday however a flexible working pattern can be accommodated and agreed with the post holder on appointment. The post-holder will need to work autonomously helping support delivery of a multi-disciplinary team of patient facing health professionals. The role will involve a range of clinical support roles including registration of referrals, managing appointments for service users using a computerised patient management system, dealing with telephone enquiries with hearing impaired service users and helping support the provision of our national training courses with monitoring and dealing with customer queries regarding training sessions. The role may also involve some reception roles.

Main duties of the job

Take telephone call requests as part of wider admin team to support service users for a busy out-patient departmentManage appointments for clinical sessions in close liaison with the clinical team, whilst ensuring clinical breaches are avoidedTriage, accept and manage referrals for registration onto SystmOne Patient Management SystemContact patients and inform them of cancelled/changed appointmentsRequest translators and patient transport for patients using the service according to needs/ barriers to understanding.Prepare records for medical records when requestedPrepare outpatient appointment letters and deal with any associated telephone enquiriesMonitor email inbox requests for information regarding training services we provideHelp support clinical team in setting up training sessionsProvide cover for other members of the administration teamSupporting the team in the absence of other colleagues

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 roles are no longer eligible for sponsorship

From the 09 April 2025 we cannot sponsor band 3 entry level roles

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Rotherham Community Health Centre

Greasbrough Road

Rotherham

South Yorkshire

S60 1RY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Rotherham Community Health Centre

Greasbrough Road

Rotherham

South Yorkshire

S60 1RY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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