PTS Patient Transport Officer

The Rotherham NHS Foundation Trust

The closing date is 09 May 2025

Job summary

27.5 hours per week. Monday - Friday.

We are looking for an enthusiastic and well-motivated individual to join the Patient Transport Service team.

The successful applicant will work as part of a team who screen existing patient transport bookings and receive and action bookings for discharges.

The service covers the hours of 8am-10pm Monday to Friday so applicants will need to be flexible to work during any of these hours on a Rota basis.

The role mainly involves office-based work but does also involve some working from home.

Applicants must have experience of working with a wide range of people, as part of a team and possess excellent verbal and written communication as well as I.T. skills.

Familiarity of working within a hospital / office environment would be a distinct advantage.

The successful candidate will have and be able to demonstrate:

* The ability to work well within a team but also be able to work alone and unsupervised

* Excellent communication skills

* Excellent organisational skills

Main duties of the job

The main duties of this role are to be part of a small busy team providing an excellent patient transport service to patients, their relatives/carers and trust colleagues. Managing transport bookings for both outpatient/day patient journeys as well as for hospital discharges, you will be a contact for accepting bookings, confirming existing bookings and managing journeys in the most efficient and effective way possible.

You will be able to work comfortably as part of a small team and at times will need to work alone without supervision.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 roles are no longer eligible for sponsorship

From the 09 April 2025 we cannot sponsor band 3 entry level roles

Date posted

29 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9165-25-04-012

Job locations

Woodside Building

Moorgate Road

Rotherham

S60 2TY


Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Person Specification

Experience

Essential

  • Experience of working in a team.
  • Self-disciplined and able to meet deadlines.
  • Experience of working across a wide range of people.
  • Be able to demonstrate flexibility within a team environment.

Knowledge

Essential

  • Computer literacy in windows for word, excel, database and spreadsheets
  • Excellent verbal and written communication skills
  • Awareness of patient needs and expectations

Qualifications

Essential

  • NVQ Level 3 Customer Service or equivalent experience
  • Evidence of continuing personal/life skills development

Desirable

  • IT qualification
Person Specification

Experience

Essential

  • Experience of working in a team.
  • Self-disciplined and able to meet deadlines.
  • Experience of working across a wide range of people.
  • Be able to demonstrate flexibility within a team environment.

Knowledge

Essential

  • Computer literacy in windows for word, excel, database and spreadsheets
  • Excellent verbal and written communication skills
  • Awareness of patient needs and expectations

Qualifications

Essential

  • NVQ Level 3 Customer Service or equivalent experience
  • Evidence of continuing personal/life skills development

Desirable

  • IT qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY


Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY


Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Helen Ward

helen.ward21@nhs.net

01709427320

Date posted

29 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9165-25-04-012

Job locations

Woodside Building

Moorgate Road

Rotherham

S60 2TY


Supporting documents

Privacy notice

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