Contact Centre Team Leader

Job summary

Band 3 Contact Centre Team Leader

If you are a motivated individual, who wishes to be part of a team that supports the Trust in the day-to-day delivery of excellent patient care, you may wish to apply for the post of Team Leader.

The post will be located in the Contact Centre. The post is a 18 month fixed term full time position. The post holders main duties will be to responsible for two teams that will deliver efficient and comprehensive referral management and outpatient booking service to patients, ensuring a high level of customer care and maintaining confidentiality at all times.

For further information and informal discussion please contact Ashley Spencer Email address ashley.spencer2@nhs.net

Main duties of the job

To motivate and provide effective leadership to the team of Booking Clerks working within Patient Access

Ensure that the service operates within acceptable timeframes eg ensuring Partial booking letters are sent out

Monitor and control the use of effective resource allocation within the team ensuring all tasks are covered to ensure the service meets acceptable timeframes alerting Line Manager to any difficulties and issues

Ensure that the Partial booking team operates effectively, maintaining adequate cover within the Contact Centre

Prioritise and manage own daily workload to ensure the department is run efficiently and effectively meeting the conflicting demands placed on the service

Responsible for performance management of staff within area of responsibility on a day to day basis seeking advice support from Line Manager where appropriate

Participate in team meetings ensuring that relevant information is passed on to your team

Maintain the confidentiality of any information obtained regarding patients and be aware of the Data Protection Act Caldicott and Freedom of Information policies

Deal with complaints in accordance with Trust procedure. Be responsible for completion of Datix documentation where necessary

Interviews to take place 29th April 2025

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 roles are no longer eligible for sponsorship

From the 09 April 2025 we cannot sponsor band 3 entry level roles

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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