Contact Centre Operational Support Manager

Job summary

Fixed Term until 30/09/25

Monday - Friday

As the operational support manager you will assist the Operational Manager in the management and day to day operational activities of the Contact Centre including a team of administrative and clerical assistants as well as providing expert advice, guidance and support on various aspects of appointment scheduling including e-Referrals Service related Out-Patient activity.

Main duties of the job

1. Supervise and ensure the delivery of a high quality, efficient and effective service in the Contact Centre to agreed performance targets which supports operational service delivery to a defined group of CSUs.

2. Ensure service delivery to targets across a suite of functions relating to the management of e-referrals, clinic capacity and appointment scheduling and their underpinning work processes.

3. Monitor and review working procedures making recommendations for improvement and implementing agreed policies.

4. Day to day overseeing of EPR for the department.

5. Monitoring accuracy and timeliness of operational activity and instituting corrective action as necessary.

6. Carry out detailed risk assessments ensuring any corrective action identified takes place.

7. e-Referrals Service Lead Responsible for the day to day management of the national e-Referrals Service and local developments within the services.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 roles are no longer eligible for sponsorship

From the 09 April 2025 we cannot sponsor band 3 entry level roles

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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