Prescription Co-ordinator

The Rotherham NHS Foundation Trust

The closing date is 12 April 2025

Job summary

Full time, permanent position

We have an exciting opportunity for a prescription coordinator to join our team.

The role involves processing calls from patients for repeat prescriptions for appliances for continence and stoma and liaising with our team of specialist nurses, staff nurses, support workers, dispensing appliance contractors and pharmacies. We offer a high quality of care to our patients, the patients are at the heart of the service.

Main duties of the job

The main duties of the role is answering calls to our patients and processing their repeat prescription requests ensuring a high quality of care and to ensure the patient is not having any issues then if required liaising directly with the specialist nurses.

The role will also involve liaising directly with other stake holders such as dispensing appliance contractors and pharmacies.

This role would suit a dynamic individual who will embrace change and ideally would have prescription coordinator experience.

The main computer system is SystmOne, which is used for the repeat templates, new referrals and administration duties, as well as using emails, Microsoft word and excel. We expect excellent customer care skills and maintaining confidentiality and date protection at all times.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 roles are no longer eligible for sponsorship

From the 09 April 2025 we cannot sponsor band 3 entry level roles

Date posted

02 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Pro rata, per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9165-25-03-101

Job locations

Rotherham Community Health Centre

Greasbrough Road

Rotherham

South Yorkshire

S60 1RY

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Person Specification

Skills & Abilities

Essential

Excellent written and verbal communication skills
Excellent keyboard skills
Extensive IT skills
Excellent interpersonal skills
Ability to identify and respond to situations which require escalation to clinical staff.
Ability to prioritise workloads and manage time.
Work flexibly
Be friendly and approachable

Qualifications

Essential

RSA II typing or equivalent word processing/IT Qualification or equivalent.
BTEC Stoma & Continence Customer Support / willingness to undertake within 6 months of coming into post.
SystmOne computer experience.

Knowledge

Essential

Be competent in the use of Microsoft packages to produce desired outcomes.
Knowledge of IT systems.

Person Specification

Skills & Abilities

Essential

Excellent written and verbal communication skills
Excellent keyboard skills
Extensive IT skills
Excellent interpersonal skills
Ability to identify and respond to situations which require escalation to clinical staff.
Ability to prioritise workloads and manage time.
Work flexibly
Be friendly and approachable

Qualifications

Essential

RSA II typing or equivalent word processing/IT Qualification or equivalent.
BTEC Stoma & Continence Customer Support / willingness to undertake within 6 months of coming into post.
SystmOne computer experience.

Knowledge

Essential

Be competent in the use of Microsoft packages to produce desired outcomes.
Knowledge of IT systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.