The Rotherham NHS Foundation Trust

Apprentice Clerical Officer / Receptionist

The closing date is 07 June 2025

Job summary

This new role for an Apprentice Administrator, which is an exciting opportunity to see how administration is a key part of the NHS. The role is based across 2 sites Park Rehabilitation Centre and Rotherham General Hospital working as part of Therapies & Dietetics Department, supporting MSK/Orthopaedic Physiotherapy, Neurological Conditions, Speech and Language, among other Allied Health Professionals, this post would suit someone with administration abilities and would like the opportunity to learn and develop new skills. If you are motivated, conscientious, and want to work as part of a friendly team who are dedicated in supporting patients, clinical staff and colleagues Are an excellent communicator and can demonstrate professionalism and empathy, to support us deliver the best care possible, then this may be the role for you and the potential stepping stone to a fulfilled future within the NHS

Main duties of the job

The main responsibilities for this role will be as the initial point of contact for patients and staff, on the busy reception which can be a rapidly changing environment at both sites. You will learn skills for planning and prioritising your workloads, and learn how to maintain high levels of customer service at all times, ensuring that service users have a positive experience at point of contact. Communicating with people in an appropriate manner to ensure a level of understanding incorporating preferred ways of communication for all cultures and backgrounds providing inclusivity for all You will be responding to emails and telephone calls to answers which will help you develop strong written and oral communication with the ability to handle pressurised situations calmly with empathy and professionalism, whilst dealing with face to face contact with service users following agreed processes We use various IT systems such as SystmOne, Sepia, PTS, ESR all these systems enable us to process referrals, book appointments, organise patient transport and arrange interpreters

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 roles are no longer eligible for sponsorship

From the 09 April 2025 we cannot sponsor band 3 entry level roles

Date posted

28 May 2025

Pay scheme

Other

Salary

£14,722.50 a year per annum, pro rata

Contract

Fixed term

Duration

13 months

Working pattern

Full-time, Flexible working

Reference number

C9165-25-02-031

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

The Park Rehabilitation Centre

Badsley Moor Lane

Rotherham

South Yorkshire

S65 2QL

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

To meet the shortlisting criteria for this role, you must have been a UK resident for three years to be eligible for funding.

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

To meet the shortlisting criteria for this role, you must have been a UK resident for three years to be eligible for funding.

Person Specification

Experience

Desirable

Experience of working with members of the public, including dealing with difficult customers and/or complaints
Experience of working in a healthcare environment and/or patient care
Typing experience
Working as part of a Team

Qualifications

Essential

GCSE Grace C or above/4-9 or equivalent level education including English Grade C, or equivalent (e.g. National Adult Certificate Level 2 Literacy) and Mathematics Grade D or equivalent (e.g. National Adult Certificate Level 1 Numeracy)

Desirable

Willingness to undertake NVQ Level 2 in Customer Service or NVQ Level 3 in Business Administration
Evidence of continued professional development (CPD)

knowledge

Essential

Knowledge and understanding of the standard range of Microsoft Office Packages
A good understanding of the requirement to respect privacy and maintain confidentiality, acting appropriately and professionally when dealing with any sensitive information

Desirable

Knowledge of general office duties

Person Specification

Experience

Desirable

Experience of working with members of the public, including dealing with difficult customers and/or complaints
Experience of working in a healthcare environment and/or patient care
Typing experience
Working as part of a Team

Qualifications

Essential

GCSE Grace C or above/4-9 or equivalent level education including English Grade C, or equivalent (e.g. National Adult Certificate Level 2 Literacy) and Mathematics Grade D or equivalent (e.g. National Adult Certificate Level 1 Numeracy)

Desirable

Willingness to undertake NVQ Level 2 in Customer Service or NVQ Level 3 in Business Administration
Evidence of continued professional development (CPD)

knowledge

Essential

Knowledge and understanding of the standard range of Microsoft Office Packages
A good understanding of the requirement to respect privacy and maintain confidentiality, acting appropriately and professionally when dealing with any sensitive information

Desirable

Knowledge of general office duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.