Service Desk 1st Line Co-ordinator

Job summary

Full time, 12 month fixed term position.

This is an exciting opportunity to join our award-winning Health Informatics department and support our new Digital Strategy #PROUDTOBEDIGITAL.

We are seeking to recruit an enthusiastic, committed and driven individual to join our Service desk team as a Service desk Co-ordinator.

Some of the many reasons to work at the Trust include:-

- The Rotherham NHS Foundation Trust is digitallymature with 10 years plus experience.

- Health Informatics at Rotherham have achieved Level 2Towards Excellence Accreditation with the Yorkshireand Humber Digital Skills Development Network.

- We are conveniently located just off the M1 motorway allowing for excellent commute times across most of Yorkshire, North Derbyshire and West Lincolnshire &Humberside.

Main duties of the job

This role is full time, initially for a period of 1-year fixed term.

Working as part of our busy Health Informatics IT Service Desk team, you will provide a single point of contact for the logging, handling & resolution of all incidents and request across the Trust and other organisations we support.

You will work within agreed priorities and timescales, accurately triaging & resolving IT incidents & requests, which are delivered via telephony, email or our service management toolset.

You will need to demonstrate excellent customer service & technical skills and should hold a formal IT qualification or equivalent, relevant IT support experience.

Please see attached person specification and job descriptions for more details.

If you want to know more about the team, role or our culture, please feel free to contact me -

Robert Padley, IT Service Manager 01709 427792 or robert.padley1@nhs.net

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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