Telephonist

The Rotherham NHS Foundation Trust

The closing date is 18 January 2025

Job summary

A vacancy has arisen for Switchboard Operatives to join our established team of staff within the main Switchboard facility. The post holder will be required to be flexible to meet the service requirements as it is a 24/7 service. Have excellent communication and organisational skills coupled with sound experience of using a PC, have a confident and polite telephone manner and the awareness of confidentiality issues.

Applicants must be trustworthy, reliable and be able to prioritise work load and adhere to any emergency situation following departmental procedures.

Post:

18.45 per week

2 x 12 hours shifts over a 8 week rota pattern

Working 7.30 am 7.30pm or 7.30pm-7.30am

Main duties of the job

Working as part of a team but must possess the ability to work individually under demanding circumstances.
Assist in the provision of an efficient and courteous call handling service, using the current and any future call handling/monitoring/processing equipment and associated screen based equipment.
Dealing with enquiries from staff and general public.
Ensuring knowledge of and participating in the Major Incident and Emergency Procedures and associated documentation to ensure the accurate collection,
dissemination and recording of information and actions.
Participating in the operation and recording of various call out procedures.
Operation of staff location systems and issuing of pages, bleeps and phones in accordance with guidelines.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Date posted

08 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Pro rata/per annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9165-24-12-057a

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Person Specification

Knowledge

Desirable

Experience of call processing on a large switchboard, and/or a hospital switchboard. Knowledge of PCs, i.e. MS Windows O/S, Word Processing, would be an advantage.
Policies, practices and procedures e.g. NHS national policies, standards, requirements and directions that relate to job role.

Experience

Essential

Able to work in a team and on own initiative; calm, polite. Problem-solving skills are desirable. Customer-focused attitude. Ability to be flexible, and cover shifts at possible short notice, if the need arises.

Qualifications

Essential

Literacy and numeracy skills gained through GCSE qualification.
Computer literate

Desirable

Willing to work towards relevant qualification.

Person Specification

Knowledge

Desirable

Experience of call processing on a large switchboard, and/or a hospital switchboard. Knowledge of PCs, i.e. MS Windows O/S, Word Processing, would be an advantage.
Policies, practices and procedures e.g. NHS national policies, standards, requirements and directions that relate to job role.

Experience

Essential

Able to work in a team and on own initiative; calm, polite. Problem-solving skills are desirable. Customer-focused attitude. Ability to be flexible, and cover shifts at possible short notice, if the need arises.

Qualifications

Essential

Literacy and numeracy skills gained through GCSE qualification.
Computer literate

Desirable

Willing to work towards relevant qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.