2nd Line IT Support Officer

The Rotherham NHS Foundation Trust

The closing date is 10 January 2025

Job summary

This is an exciting opportunity to join our award-winning Health Informatics department and support our new Digital Strategy PROUDTOBEDIGITAL. We are seeking to recruit an enthusiastic, committed and driven individual to join our 2nd line IT Support team on a permanent basis.

Some of the many reasons to work at the Trust include

The Rotherham NHS Foundation Trust is digitally mature with 10 years plus experience.

Health Informatics at Rotherham have achieved Level 2 Towards Excellence Accreditation with the Yorkshire and Humber Digital Skills Development Network.

We are conveniently located just off the M1 allowing for excellent commute times across most of Yorkshire, North Derbyshire and West Lincolnshire & Humberside.

Main duties of the job

Working as part of a busy Health Informatics IT support 2nd Line team, your primary focus is to provide a high quality IT support function to Rotherham Hospital & other areas within our support service. Managing a support queue and responding to incidents and service requests efficiently and effectively, prioritising those which affect patient care.You will have experience of working in a busy IT environment which may require working in patient facing areas.

You will need to demonstrate excellent customer service and skills including

PC hardware / software support & telephony Windows operating systems Microsoft applications

You should hold a formal IT qualification or relevant experience.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Date posted

23 December 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9165-24-10-085

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details of the role and responsibilities.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details of the role and responsibilities.

Person Specification

Qualifications

Essential

Educated to HND (or equivalent) in a relevant technical subject
Customer Services qualification or equivalent experience
Evidence of continued professional development (CPD)

Desirable

Degree or equivalent occupational / professional qualification or experience
Technical Qualifications such as MCSE, MCP or A+ Certification, or relevant experience
ITIL Foundation level or higher

Experience

Essential

Proven experience of supporting and maintaining desktop and peripheral devices
Proven experience of working in an effective team in a customer service environment
History of communicating technical issues to non-technical service users
Ability to communicate across all levels to service users and support staff both verbally and written.

Desirable

Experience working in a IT/Health Informatics setting
Proven experience of working within constraints of Service Level Agreements

Knowledge

Essential

Service Management tools
Desktop operating systems and applications
Computer and peripheral devices

Desirable

Data backup and recovery technologies
Network protocols and technologies
NHS Information Governance

Person Specification

Qualifications

Essential

Educated to HND (or equivalent) in a relevant technical subject
Customer Services qualification or equivalent experience
Evidence of continued professional development (CPD)

Desirable

Degree or equivalent occupational / professional qualification or experience
Technical Qualifications such as MCSE, MCP or A+ Certification, or relevant experience
ITIL Foundation level or higher

Experience

Essential

Proven experience of supporting and maintaining desktop and peripheral devices
Proven experience of working in an effective team in a customer service environment
History of communicating technical issues to non-technical service users
Ability to communicate across all levels to service users and support staff both verbally and written.

Desirable

Experience working in a IT/Health Informatics setting
Proven experience of working within constraints of Service Level Agreements

Knowledge

Essential

Service Management tools
Desktop operating systems and applications
Computer and peripheral devices

Desirable

Data backup and recovery technologies
Network protocols and technologies
NHS Information Governance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.