Senior Booking Clerk

The Rotherham NHS Foundation Trust

The closing date is 05 May 2025

Job summary

Part time - 22.5 hours per week, three days: Monday, Wednesday and either Thursday or Friday. We are seeking a dynamic individual to join our friendly, busy team as a part-time Senior Booking Clerk within Specialist Surgery (Oral Maxillofacial and ENT). The successful applicant will demonstrate excellent organisational and communication skills. They will be highly motivated with a keen eye for detail, and have current experience working with IT systems. They will provide an efficient and high quality scheduling service to support achieving the teams key success targets. This is a very busy role and will be an excellent opportunity for the right candidate who has the ability to cope with the demands of the service.

Main duties of the job

The successful candidate will manage the theatre and Minor Ops waiting lists for Specialist Surgery. The role is admin and office based but will involve dealing with telephone calls, patient queries, booking patients in for their surgical procedures and dealing with any cancellations. The role involves working closely within a small team of medical secretaries, clinicians and the management team, to ensure that patients are listed for surgery appropriately. The successful individual will ensure that all procedures have been followed, providing a smooth and positive experience for patients. This is a highly responsible but rewarding position and would suit a cheerful and self-motivated person, who is able to manage and prioritise their own workload with flexibility. No two days can be the same and it can be very fast-paced with changing priorities. The team take pride in working extremely hard to ensure that patient's receive the best quality of care.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9165-24-10-053C

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD


Job description

Job responsibilities

Please see the attached job description and person specification for full details of the roles and responsibilities.

Job description

Job responsibilities

Please see the attached job description and person specification for full details of the roles and responsibilities.

Person Specification

Qualifications

Essential

  • 3 GCSEs or equivalent.

Desirable

  • NVQ or equivalent in customer service administration
  • Previous training in/use of Trust in-house systems
  • Training in data protection.

Knowledge

Essential

  • Knowledge and understanding of the 18 week policies
  • Knowledge of national and local access targets
  • Confidentiality.

Experience

Essential

  • Working in a customer/patient care environment
  • Working as part of a team
  • Working under own initiative
  • Working under pressure or to meet targets/deadlines

Desirable

  • Maintain effective, accurate and efficient office systems including MediTech
  • Waiting list management
  • Previous NHS experience.
Person Specification

Qualifications

Essential

  • 3 GCSEs or equivalent.

Desirable

  • NVQ or equivalent in customer service administration
  • Previous training in/use of Trust in-house systems
  • Training in data protection.

Knowledge

Essential

  • Knowledge and understanding of the 18 week policies
  • Knowledge of national and local access targets
  • Confidentiality.

Experience

Essential

  • Working in a customer/patient care environment
  • Working as part of a team
  • Working under own initiative
  • Working under pressure or to meet targets/deadlines

Desirable

  • Maintain effective, accurate and efficient office systems including MediTech
  • Waiting list management
  • Previous NHS experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD


Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD


Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Hayley Rodgers

hayley.rodgers@nhs.net

01709426456

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9165-24-10-053C

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD


Supporting documents

Privacy notice

The Rotherham NHS Foundation Trust's privacy notice (opens in a new tab)