Service Desk 1st Line Co-ordinator

The Rotherham NHS Foundation Trust

The closing date is 23 January 2025

Job summary

This is an exciting opportunity to join our award-winning Health Informatics department and support our new Digital Strategy #PROUDTOBEDIGITAL. We are seeking to recruit an enthusiastic & committed individual to join our Service desk team as a Service desk Co-ordinator on a part time fixed term basis.Some of the many reasons to work at the Trust include: The Rotherham NHS Foundation Trust is digitally mature with 10 years plus experience. Health Informatics at Rotherham have achieved Level 2 Towards Excellence Accreditation with the Yorkshire and Humber Digital Skills Development Network. We are conveniently located just off the M1 motorway allowing for excellent commute times across most of Yorkshire, North Derbyshire and West Lincolnshire & Humberside.

Main duties of the job

Working as part of a busy Health Informatics IT Service Desk team, you will provide a single point of contact for logging, handling & resolution of all incidents and request across the Trust & other organisations we support. You will work within agreed priorities & timescales, accurately triaging incidents which are delivered via telephony, email or our service management toolset.You will need to demonstrate excellent customer service & technical skills, with experience in a similar IT support environment.If you want to know more about the team, role or our culture, please feel free to contact me.Robert Padley, IT Service Manager 01709 427792 or robert.padley1@nhs.net

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Date posted

13 December 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum, pro rata

Contract

Fixed term

Duration

1 years

Working pattern

Part-time, Flexible working

Reference number

C9165-24-10-041

Job locations

Woodside Building

Moorgate Road

Rotherham

S60 2TY

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details of the role and responsibilities

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details of the role and responsibilities

Person Specification

Qualifications

Essential

Educated to HND or equivalent experience in a relevant IT subject
Evidence of continued professional development (CPD)
Experience in an Information Technology services Setting

knowledge

Essential

Service Desk tools and technologies
Customer Services
Desktop operating systems and applications
Computer and peripheral devices

Desirable

Knowledge of ITIL (IT Infrastructure Library) Service Management processes

Experience

Essential

Working within constraints of service level agreements
Communicating technical issues to non-technical Service users
Working as part of a team

Desirable

Working with external stakeholders
Producing and summarising reports using MS Excel
Experience of working for the NHS

Person Specification

Qualifications

Essential

Educated to HND or equivalent experience in a relevant IT subject
Evidence of continued professional development (CPD)
Experience in an Information Technology services Setting

knowledge

Essential

Service Desk tools and technologies
Customer Services
Desktop operating systems and applications
Computer and peripheral devices

Desirable

Knowledge of ITIL (IT Infrastructure Library) Service Management processes

Experience

Essential

Working within constraints of service level agreements
Communicating technical issues to non-technical Service users
Working as part of a team

Desirable

Working with external stakeholders
Producing and summarising reports using MS Excel
Experience of working for the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.