Reception Team Leader

The Rotherham NHS Foundation Trust

This job is now closed

Job summary

30 hours per week

To provide Team leadership and day to day management of the UECC Reception team, ensuring all kept task (as outlined in receptionist job descriptions), are completed enabling good data quality and ECDS Compliance is met.

Ensuring that the Reception team provides a high standard of customer care, promoting, adapting and sharing best practice between the team and department.

Main duties of the job

To oversee the day to day running of the Reception Area.
To ensure that the Reception workforce is adequately covered at all time and to exculpate any risk/concerns appropriately, to ensure a high quality service is delivered.
To support the Operational and Performance Support Manager in the Management of the UECC Reception Team.
To be able to analyse and interpret data and highlight potential training needs within the team.
To regularly supervise and train and appraise staff within the team, this will be on a day to day basis.
To train and induct any new starters in the team.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Date posted

06 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Pro rata/per annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9165-24-09-074

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Person Specification

Experience

Essential

Computer literate with Microsoft applications
Ability to deal with challenging situations in a formal setting

Desirable

Experience of working within a health environment in a Multi-Disciplinary team
Experience of calendar management
Experience of successfully working in and delivering priorities in a partnership environment.

Qualifications

Essential

3 GCSEs at grade C or above including Maths and English

Desirable

Typing and/or Word Processing qualification

Person Specification

Experience

Essential

Computer literate with Microsoft applications
Ability to deal with challenging situations in a formal setting

Desirable

Experience of working within a health environment in a Multi-Disciplinary team
Experience of calendar management
Experience of successfully working in and delivering priorities in a partnership environment.

Qualifications

Essential

3 GCSEs at grade C or above including Maths and English

Desirable

Typing and/or Word Processing qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.