Prescription Co-ordinator

Job summary

As a prescription coordinator you will be responsible for answering calls to patients, relatives and other professionals to process repeat prescribing requests for appliances for catheters, stoma and associated products. We expect a high quality of care to our callers and for them to be answered in a timely manner. To work as part of a team as well as autonomously.

Main duties of the job

The main duties are answering the phone calls via Netcall from patients, their relatives or other health professionals to process the repeat prescriptions for appliances for catheters, stoma and associated products. The appliances we prescribe are of a very sensitive nature, so we expect our patients to be treated with care, compassion and empathy. The role involves working with SystmOne to process the requests for all the shift, if any issues are identified by the patient it is the responsibility of the prescription co-ordinator to inform the nurse in charge on that day. The role will also involve liaising with pharmacies, and dispensing appliance contractors. We expect a professional and courteous manner with all callers, ensuring confidentiality and data protection is adhered with at all times.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Rotherham Community Health Centre

Greasbrough Road

Rotherham

South Yorkshire

S60 1RY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Rotherham Community Health Centre

Greasbrough Road

Rotherham

South Yorkshire

S60 1RY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

---