Higher Clerical Officer

The Rotherham NHS Foundation Trust

This job is now closed

Job summary

This is a new and exciting part time role working within Physiotherapy admin team, supporting the Admin Team Leader, Operational Support Manager and the Clinical Team Leaders. The role will suit and experienced SystmOne administrator. This role is providing support to MSK, Orthopaedic, amputee rehab is amongst the service that you would be supporting the role is varied as will have contact with service users, internal and external providers and will also be support to the current admin team and mentor new starters. The right candidate will have good attention to detail, excellent commutator, and work well under pressure.

Main duties of the job

A key focus of the role is to ensure the referral process, appointing and caseload management to ensure they meet the service specific KPIs To Provide a comprehensive administration and clerical support including reception cover to identified specialities within the Therapy services including, Orthopaedic / MSK / Amputees Rehab and other Allied Professionals within the Therapies and Dietetics Division. To support the Admin Team Leader with diary management, data validation This will include dealing with queries from patients, service users, relatives, carers and management of electronic patient records (Meditech, SystmOne, ERS). This also includes liaising with GP surgeries, consultants and other members of staff to ensure patients referrals are processed appropriately as part of the referral management process, for the service delivery. Additional duties include call handling, general admin tasks and when required covering a busy reception Ability to communicate well with patients and staff of all grades and disciplines, as well as distributing workload to other members of staff to help manage the workload when appropriate. Attention to detail in all aspects of work Communicate with people in an appropriate manner to ensure level of understanding incorporates preferred ways of communicating, culture and background

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Date posted

14 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9165-24-09-003

Job locations

The Park Rehabilitation Centre

Badsley Moor Lane

Rotherham

South Yorkshire

S65 2QL

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details of the role and responsibilities

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details of the role and responsibilities

Person Specification

Qualifications

Essential

Good general education, 4 GCSEs or Equivalent .i.e. NVQ Level 2 Business Administration
Evidence of continuous professional development

Analytical and Judgement

Essential

Ability to analyse numerical and written data, and provide updates on waiting times

Communication and relationships

Essential

Demonstrate effective written and verbal communication skills. Produce timely, accurate written/electronic records and documents
Ability to deal with patients and members of the public in a professional manner and aware of patients needs and expectations
Able to demonstrate behaviours consistent with Trust Core Values

Experience

Essential

Experience of using Microsoft Office applications .i.e. Outlook, Word, Excel and Adobe
Previous experience of using an electronic records system i.e. SystmOne / Meditech

Desirable

Experience of mentoring / supporting new members of the team

knowledge

Essential

Working knowledge of NHS policies and procedures
Ability to recognise what information is confidential information and knowledge of how to maintain confidentiality

Planning and Organising

Essential

Demonstrates an ability to prioritise own workload and responds appropriately to urgent and emergency situations and deadlines
Hard working, highly motivated & flexible in order to meet service needs
Ability to deal with challenging situations in a formal setting

Person Specification

Qualifications

Essential

Good general education, 4 GCSEs or Equivalent .i.e. NVQ Level 2 Business Administration
Evidence of continuous professional development

Analytical and Judgement

Essential

Ability to analyse numerical and written data, and provide updates on waiting times

Communication and relationships

Essential

Demonstrate effective written and verbal communication skills. Produce timely, accurate written/electronic records and documents
Ability to deal with patients and members of the public in a professional manner and aware of patients needs and expectations
Able to demonstrate behaviours consistent with Trust Core Values

Experience

Essential

Experience of using Microsoft Office applications .i.e. Outlook, Word, Excel and Adobe
Previous experience of using an electronic records system i.e. SystmOne / Meditech

Desirable

Experience of mentoring / supporting new members of the team

knowledge

Essential

Working knowledge of NHS policies and procedures
Ability to recognise what information is confidential information and knowledge of how to maintain confidentiality

Planning and Organising

Essential

Demonstrates an ability to prioritise own workload and responds appropriately to urgent and emergency situations and deadlines
Hard working, highly motivated & flexible in order to meet service needs
Ability to deal with challenging situations in a formal setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.