Application Project Support Officer

The Rotherham NHS Foundation Trust

The closing date is 01 January 2025

Job summary

Fixed term until 31st July 2025.

This is an exciting opportunity to join our award-winning Health Informatics department and implement our new Digital Strategy PROUDTOBEDIGITAL. We are seeking to recruit an enthusiastic, committed and driven individual to join us as the Application Project Support.

Some of the many reasons to work at the Trust include: The Rotherham NHS Foundation Trust is digitally mature with 10 years plus experience. Health Informatics at Rotherham have achieved Level 2 Towards Excellence Accreditation. Health Informatics at Rotherham are strongly committed to supporting individuals with professionalisation and offer a years free membership to a relevant professional body. We are conveniently located just off the M1 motorway allowing for excellent commute times across most of Yorkshire, North Derbyshire and West Lincolnshire and Humberside.

The Trust is heavily invested in the transformation of the Electronic Patient Records in both the Hospital and Community settings and has been for over 10 years, making us a digitally mature organisation.

The post will be an integral part of the Application Specialist team, and will give support to the Application Specialists whilst also having their own work packages to work on.

A good candidate will be able to prioritise their own workload and work with others to provide an excellent service.

Main duties of the job

The post holder will work under the Application Specialist Team Lead to help support the team with configuration and incident management tasks. The post holder will be involved in the configuration of both of the Trusts EPRs (Meditech and SystmOne) and support the team in achieving the departmental and team level targets and KPIs. The role will include 2nd line system support and working with both internal teams and 3rd party suppliers to improve current working practices and troubleshoot issues.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Date posted

10 December 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year Per annum, pro rata

Contract

Fixed term

Duration

7 months

Working pattern

Full-time, Flexible working

Reference number

C9165-24-08-069

Job locations

Woodside Building

Moorgate Road

Rotherham

S60 2TY


Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details of the role and responsibilities.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details of the role and responsibilities.

Person Specification

Experience

Essential

  • Working on / with clinical electronic patient records
  • Contribution to well managed projects / work packages
  • History of explaining concepts to non-technical staff
  • Advanced use of spreadsheets
  • Experience in a system support role
  • Working as part of a team
  • Experience of working in the NHS
  • Regular use of DSE and other related IT equipment with advanced keyboard skills

Desirable

  • EPR system management / configuration
  • Experience of writing reports, technical documentation and policies and procedures

Knowledge

Essential

  • Working knowledge of clinical EPR Systems
  • Providing support to customers of clinical IT systems
  • Working knowledge of desktop systems, ie MS Office
  • Knowledge of change management principles
  • Knowledge of project management methodologies
  • Data quality and integrity
  • Knowledge of Information Governance and GDPR

Qualifications

Essential

  • HND, Level 5 Diploma or equivalent in relevant technical / administrative subject or equivalent occupational/professional experience
  • ICT skills at level 3 or equivalent professional experience
  • 5 GCSEs or equivalent including English and Maths
  • Customer services qualification or equivalent experience
  • Proven self development

Desirable

  • Prince 2 Foundation or equivalent project management qualification, or experience of project and programme management techniques
  • Member of British Computer Society or equivalent professional registration
Person Specification

Experience

Essential

  • Working on / with clinical electronic patient records
  • Contribution to well managed projects / work packages
  • History of explaining concepts to non-technical staff
  • Advanced use of spreadsheets
  • Experience in a system support role
  • Working as part of a team
  • Experience of working in the NHS
  • Regular use of DSE and other related IT equipment with advanced keyboard skills

Desirable

  • EPR system management / configuration
  • Experience of writing reports, technical documentation and policies and procedures

Knowledge

Essential

  • Working knowledge of clinical EPR Systems
  • Providing support to customers of clinical IT systems
  • Working knowledge of desktop systems, ie MS Office
  • Knowledge of change management principles
  • Knowledge of project management methodologies
  • Data quality and integrity
  • Knowledge of Information Governance and GDPR

Qualifications

Essential

  • HND, Level 5 Diploma or equivalent in relevant technical / administrative subject or equivalent occupational/professional experience
  • ICT skills at level 3 or equivalent professional experience
  • 5 GCSEs or equivalent including English and Maths
  • Customer services qualification or equivalent experience
  • Proven self development

Desirable

  • Prince 2 Foundation or equivalent project management qualification, or experience of project and programme management techniques
  • Member of British Computer Society or equivalent professional registration

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY


Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY


Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Georgina Fletcher

georgina.fletcher7@nhs.net

Date posted

10 December 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year Per annum, pro rata

Contract

Fixed term

Duration

7 months

Working pattern

Full-time, Flexible working

Reference number

C9165-24-08-069

Job locations

Woodside Building

Moorgate Road

Rotherham

S60 2TY


Supporting documents

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