Job summary
Join a passionate team dedicated
to enhancing hospital and community services through impactful fundraising. As
our Supporter Care & Admin Officer, you will play a key role in nurturing
relationships with donors, volunteers, and community partners while overseeing
vital administrative functions. Youll be responsible for ensuring accurate
data management, processing donations, and providing excellent supporter care.
Collaborating closely with fundraising, marketing, and finance teams, youll
help drive our mission by supporting fundraising campaigns, coordinating
events, and ensuring financial consistency between our CRM and NHS systems.
If youre detail-oriented, enjoy working in a
fast-paced environment, and are committed to making a real difference, this
role offers an exciting opportunity to contribute to meaningful change while
advancing your career. Be part of a dedicated charity team that supports
life-changing healthcare improvements
Main duties of the job
As the Supporter Care &
Admin Officer, you will be at the heart of our charity's operations,
responsible for providing exceptional care to our supporters, volunteers, and
donors. Your key duties include managing donor relationships, processing
donations, and maintaining accurate records in our CRM system. Youll ensure
smooth and efficient administrative support for fundraising campaigns, events,
and internal funding requests from NHS colleagues.
In this role, you'll collaborate with various
teams, including finance and marketing, to ensure seamless coordination and
accurate financial reporting. You'll also play a part in event planning,
supporting logistics, and engaging with participants to maximise their
experience. Your work will help ensure we meet our fundraising goals while
adhering to GDPR and data protection standards. If you enjoy working in a
dynamic environment, where organisation, communication, and attention to detail
are key, this role could be the perfect fit for you
About us
The Rotherham
NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our
local population of around 270,000 people. Our vision is to always act the
right way and be proud to provide exceptional healthcare to the communities of
Rotherham.
As a Trust we
are on a journey to excellence and our people and culture are at the heart of
everything we do for patients. In the latest NHS Staff Survey, we are the
second most improved Trust in England for would you recommend the Trust as a
place to work?, and were one of the most improved for staff engagement
overall.
But dont just
take our word for it each year hundreds of colleagues receive nominations for
our Excellence and Proud awards, showcasing our brilliant people and
recognising their achievements. Our people make a difference to the lives of
patients every day and we are proud of the improvements we are making.
All of our
5,100 colleagues are key to our improvement journey, and we are continuing to improve
our services by upholding the Trusts values of Ambitious, Caring and Together.
If you are passionate about making a difference, then please apply to join us
on our journey to excellence.
Job description
Job responsibilities
Please see the attached Job Description and
Person Specification for full details of the role and responsibilities
Job description
Job responsibilities
Please see the attached Job Description and
Person Specification for full details of the role and responsibilities
Person Specification
Experience
Essential
- Demonstrable experience in a supporter care, customer service, or similar role, preferably within the charity sector
- Proven experience in performing administration tasks, including data entry, managing a charity CRM, record keeping, and managing correspondence
- Experience using external database systems used throughout the charity sector
- Experience in following auditable income processing procedures
- Experience of processing different payment methods including online donations, and credit and debit card transactions
- Experience in previous roles that required the management of CRM systems, project coordination, and the implementation of administrative procedures
Desirable
- Experience of working in a fundraising environment
Qualifications
Essential
- Minimum of GCSEs (or equivalent) in English and Maths
- NVQ Level 3 in Business Administration, Customer Service, or a related field OR equivalent level of qualification or significant experience in a similar role
- Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook
- Experience with CRM systems and databases, preferably in a charity or healthcare setting
knowledge
Essential
- Understanding of fundraising principles and practices, including donor stewardship and engagement strategies
- Strong IT skills, including proficiency in Microsoft office (Word, Excel, Outlook) and experience with CRM systems. A working
- knowledge of PowerPoint and Publisher
- Knowledge of data protection regulations (e.g., GDPR) and experience in handling confidential information with discretion
- Competence in writing and managing links for income to be accurately recorded and tracked in the CRM system
- Ability to think creatively and propose new ideas to improve supporter care and administrative processes
- Ability to liaise effectively with the finance department to ensure accurate tracking and reporting of donations and financial data
Desirable
- Knowledge of Gift Aid and making Gift Aid claims
- Ability to conduct research and analysis to inform policy and service development, staying updated with best practices and industry trends
- Understanding of relevant regulations and standards impacting the charity sector, ensuring compliance in all policy and service development activities
- Skilled in engaging with stakeholders to gather input and feedback, ensuring policies meet the needs and expectations of supporters and the wider community
Person Specification
Experience
Essential
- Demonstrable experience in a supporter care, customer service, or similar role, preferably within the charity sector
- Proven experience in performing administration tasks, including data entry, managing a charity CRM, record keeping, and managing correspondence
- Experience using external database systems used throughout the charity sector
- Experience in following auditable income processing procedures
- Experience of processing different payment methods including online donations, and credit and debit card transactions
- Experience in previous roles that required the management of CRM systems, project coordination, and the implementation of administrative procedures
Desirable
- Experience of working in a fundraising environment
Qualifications
Essential
- Minimum of GCSEs (or equivalent) in English and Maths
- NVQ Level 3 in Business Administration, Customer Service, or a related field OR equivalent level of qualification or significant experience in a similar role
- Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook
- Experience with CRM systems and databases, preferably in a charity or healthcare setting
knowledge
Essential
- Understanding of fundraising principles and practices, including donor stewardship and engagement strategies
- Strong IT skills, including proficiency in Microsoft office (Word, Excel, Outlook) and experience with CRM systems. A working
- knowledge of PowerPoint and Publisher
- Knowledge of data protection regulations (e.g., GDPR) and experience in handling confidential information with discretion
- Competence in writing and managing links for income to be accurately recorded and tracked in the CRM system
- Ability to think creatively and propose new ideas to improve supporter care and administrative processes
- Ability to liaise effectively with the finance department to ensure accurate tracking and reporting of donations and financial data
Desirable
- Knowledge of Gift Aid and making Gift Aid claims
- Ability to conduct research and analysis to inform policy and service development, staying updated with best practices and industry trends
- Understanding of relevant regulations and standards impacting the charity sector, ensuring compliance in all policy and service development activities
- Skilled in engaging with stakeholders to gather input and feedback, ensuring policies meet the needs and expectations of supporters and the wider community
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
