Receptionist

The Rotherham NHS Foundation Trust

The closing date is 09 November 2024

Job summary

We are looking for a motivated and dedicated person. Are you the enthusiastic and energetic person that we are looking for? This could be an excellent opportunity for you to join to join the Patient Experience Team as a Welcome Desk Receptionist. This is an opportunity to provide a professional welcoming, efficient reception and information service to the Hospital, acting as the public face for The Rotherham. Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of the service; enhancing patient care. Ensure the professional image of the Trust is maintained at all times. There will be a requirement to learn the patient administration systems. Working hours are Wednesdays 10am to 4pm due to the needs of the service, Monday, Tuesday, Thursday and Friday 2hrs 30 minutes to cover lunch break (ie 11am to 2.30pm) to be agreed. Flexibility for cover during annual leave essential.

Main duties of the job

To form part of a front of house team, responsible for providing an effective efficient reception service. To create and sustain a first class environment for patients and visitors to the Trust. To receive members of the public in a polite and professional manner. To provide a welcoming flexible and efficient reception and information service. Facilitate the smooth running clinics by liaising with Medical and Nursing staff where necessary. Booking in and out of outpatients clinics To provide a floor walking welcome service as and when appropriate Ensure enquiries via telephone and in person are dealt with promptly professional, sympathetic and efficient manner. Assist patients checking into clinics either via reception of Touch Screens Re-imbursement of travel costs to patients whilst in or attending the hospital Renewal of bus passes for staff members Re-imbursement / validation of car parking tickets

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Date posted

30 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9165-24-07-107

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD


Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details of the role and responsibilities

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details of the role and responsibilities

Person Specification

Qualifications

Essential

  • Good standard of education including English and Mathematics

Desirable

  • NVQ Level 1 in Customer service or Administration or equivalent knowledge and experience
  • Accurate keyboard skills to RSA Word Processing / OCR Word Processing qualification or equivalent
  • Customer Service /administration NVQ level 2

knowledge

Essential

  • Demonstrates an awareness of health and safety issues

Desirable

  • Knowledge of patient administration system

Experience

Essential

  • Experience in operating in a role that requires problem solving and prioritising skills
  • Experience in working as part of a team

Desirable

  • Previous reception, clerical and customer care experience
  • NHS experience
  • Use of Microsoft word and database administration
  • Handling of cash
Person Specification

Qualifications

Essential

  • Good standard of education including English and Mathematics

Desirable

  • NVQ Level 1 in Customer service or Administration or equivalent knowledge and experience
  • Accurate keyboard skills to RSA Word Processing / OCR Word Processing qualification or equivalent
  • Customer Service /administration NVQ level 2

knowledge

Essential

  • Demonstrates an awareness of health and safety issues

Desirable

  • Knowledge of patient administration system

Experience

Essential

  • Experience in operating in a role that requires problem solving and prioritising skills
  • Experience in working as part of a team

Desirable

  • Previous reception, clerical and customer care experience
  • NHS experience
  • Use of Microsoft word and database administration
  • Handling of cash

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD


Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD


Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Joanne Hedge

joanne.hedge@nhs.net

01709426407

Date posted

30 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9165-24-07-107

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD


Supporting documents

Privacy notice

The Rotherham NHS Foundation Trust's privacy notice (opens in a new tab)