Senior Booking Clerk

Job summary

You will work in a highly pressured environment to provide a professional and efficient booking service for Patients utilising the Urology service. You will be expected to ensure Patients are booked in adherence to local and national access policies and will work as part of a multi-disciplinary team, supporting other team members to deliver the access targets and a patient focused booking service.

Main duties of the job

To establish, implement and monitor a range of administrative processes and systems to support the Patients attendance to Urology by allocating dates and data entry. To actively monitor and ensure validation of waiting lists on both local EPR system and bespoke spreadsheet. Ensuring that Patients are seen in chronological order and within specified local and national target waiting times and local waiting list policies.

Communicate appointment and admission related information to Patients and Carers to assist in creating an environment that is Patient focussed, and maintains their dignity and privacy. Receive and action enquiries, verbal and written, promptly and efficiently from a wide range of people, including, Consultant Medical staff, Senior Managers, peer Colleagues, Patients and Colleagues from external organisations.

To plan Patients onto lists for Consultants/Medical staff in line with the agreed booking rules, with minimal intervention from Nursing and Medical staff, ensuring operating list/session capacity is maximised, taking into account and analysing, waiting times and individual Patient requirement. Be responsible for contacting Patients to offer and agree dates and monitor attendance / non-attendance to relevant clinic, assessment appointments and admission. Informing Senior Managers of any problems as appropriate. Ensure that any problems within the waiting lists are escalated and communicated to management promptly.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Rotherham Nhs Foundation Trust

120 Moorgate Road

Rotherham

South Yorkshire

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Rotherham Nhs Foundation Trust

120 Moorgate Road

Rotherham

South Yorkshire

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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