Support Worker

Job summary

The Supportive Care Support Worker will provide personalised information care and support for Patients who access the Supportive Care Team. They will enable people to navigate the health and social care system and to make choices that are best for their health and life. They will provide information and support within their competencies and refer on to appropriate services where the needs of the Patient are more complex. They will support the Lead Nurse-Supportive Care where required in supporting and guiding volunteers, co-ordinating the Butterfly Volunteer rota, delegating Patients to the volunteers and support the provision of a high quality care.

Main duties of the job

Meet with and be a single point of contact for users of the service e.g. Patients/clients, Carers, relatives and professionals, to support access to high quality information, care and support in relation to the four elements of the Supportive Care Team. This will include assessment of service users information, care and support needs, provision of verbal and written information, supportive listening, personalised care plan development and signposting to available services and escalation to appropriate team members and the wider MDT.

Be required to help co-ordinate and support volunteers within the service being a named contact for the Butterfly Volunteers. Work with the Trusts Volunteer co-ordinator following protocols and standards for recruitment, training and escalation of issues/concerns raised by the Butterfly Volunteers.

Manage own workload with the varying demands of the service

Are expected to contribute to the delivery and development of a Trust wide Supportive Care Service providing cover for the Clinical Nurse Specialist (with appropriate supervision and support) during periods of annual leave and absence, Help to support the day to day running, service improvement and development of the Supportive Care Service

For all elements of this role the post holder will work within the level 1 NICE psychology intervention.

Will support the CNSs in the inputting of data, relevant audits, education of others and Patient experience surveys.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Rotherham Nhs Foundation Trust

120 Moorgate Road

Rotherham

South Yorkshire

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Rotherham Nhs Foundation Trust

120 Moorgate Road

Rotherham

South Yorkshire

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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