Meet and Greet Volunteers

The Rotherham NHS Foundation Trust

The closing date is 31 January 2025

Job summary

Meet and Greet Volunteers

Please do not apply on NHS Jobs. If you are interested, please contact Mavis Francis direct.

We are excited to announce a new role in the Volunteering Team at The Rotherham Hospital NHS Foundation Trust.

Job Summary

As a Meet and Greet Volunteer you will be the first point of contact for a patient, visitor and staff to the Trust and as such will be part of their overall impression and experience. This will be an integral role and it is important as a Meet and Greet volunteer to provide a friendly and courteous greeting, ensuring all enquiries and requests are responded to and that a high standard of service is maintained at all times.

The role will be physical. We are looking for Volunteers who are able to us on a regular basis throughout the year and who are willing to assist at short notice in covering rota gaps.

Volunteers must commit to at least 3 hours per week, for a minimum of 3 months.

Volunteering will place weekdays (Monday to Friday) mornings or afternoons, between the hours of 8am to 4pm.

Main duties of the job

Main duties

Be positioned in the main entrance, to Meet and Greet all patients, visitors and staff in a professional and friendly manner happy to help
Assist anyone entering the hospital who appears to anxious or confused
Escort or direct patients, visitors and staff patients to wards and departments
Give directions to hospital departments and direct any general enquiries as appropriate
Wheelchair assistance, obtain/assist/push wheelchair users within the hospital building (training will be provided)
Supportive towards patients who may have additional challenges, such as sensory or physical impairment or a long-term condition
Assist patients with self-check in machines (training will be provided)
Assist patients/visitors with the carpark machines (training will be provided)
To locate any unused wheelchairs from around the Hospital and return them to the main entrance
To treat all information received with the strictest of confidentiality
Provide information about hospital facilities
Direct patients and visitors to the nearest hand gel station
Provide face masks to any patient or visitor requesting them

All Volunteers will require a DBS check.

Dress code:

You will be issued with volunteer uniform, ID badge and lanyard which you must wear at all times to show that you are volunteering. All volunteers will be expected to follow our Dress code and Infection Protection and Control policies.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Date posted

03 April 2024

Pay scheme

Other

Salary

£1 a year

Contract

Voluntary

Working pattern

Part-time, Flexible working

Reference number

C9165-24-04-000

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Job description

Job responsibilities

Please see above for the full details about the role and the responsibilities regarding the meet and greet role at The Rotherham NHS Foundation Trust

Job description

Job responsibilities

Please see above for the full details about the role and the responsibilities regarding the meet and greet role at The Rotherham NHS Foundation Trust

Person Specification

Experience

Essential

Good communication skills, and likes talking to people, able to communicate clearly and effectively
Good listener
Ability to be on their feet for most of the shift, escorting patients and visitors to wards and departments

Person Specification

Experience

Essential

Good communication skills, and likes talking to people, able to communicate clearly and effectively
Good listener
Ability to be on their feet for most of the shift, escorting patients and visitors to wards and departments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.