Apprentice Administrator

The Rotherham NHS Foundation Trust

This job is now closed

Job summary

37.5 hours per week

Working in collaboration with an education provider, this Apprentice post offers structured, work based training and experience to people seeking a career in a Health Care setting. The post supports the achievement of relevant knowledge, skills and qualifications, which enable access into work. This role works in an administrative environment. The post holder will provide administrative support to the Administration team working under the guidance of the Team Leader.

Main duties of the job

This role works in an administrative environment. The post holder will provide administrative support to the Administration team working under the guidance of the Team Leader.

Key Result Areas and Responsibilities:

Working as a member of the administrative team, the post holder will provide efficient administration support within the Administration Service. This post will involve dealing with telephone queries.
Supports preparing notes
Utilises Trust IT systems to assist with data management and electronic records
Locate, request and track hospital notes to the department and Health Records Library and file results and correspondence appropriately and within agreed timescales
Deal with incoming/outgoing post as per departmental procedures
To maintain a good working relationship with members of the multidisciplinary team
To maintain a tidy work area and to clean equipment in accordance with departmental protocols
To maintain strict confidentiality at all times and to comply with departmental policies and procedures
With support, the post holder will be assisted to prioritise their workload until they are competent to undertake the task for themselves
From time to time the post holder may be allocated other duties by the Service Support Manager commensurate with skill and competence

About us

The Rotherham NHS Foundation Trust is a combined acute and community Trust serving a population of over 260,000 with over 4,500 staff. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham. We are working successfully with partners across South Yorkshire as part of the Integrated Care Board where we are leading and collaborating in several key work streams and service areas, including workforce development. We combine our patient first approach with innovation and care against a backdrop of system working, as encapsulated in our Trust values

AMBITIOUS - We set high standards for the services we deliver. We aim to be an outstanding Trust and we are enthusiastic about delivering excellent health care for our patients.

CARING - We embrace the importance of giving the highest possible quality of care for our patients. We also care for each other as colleagues and for the community, our resources, our environment and our future.

TOGETHER - We value the importance of working together with patients, carers and families to ensure that we provide high quality patient centred care. We are committed to working with partners and stakeholders across Rotherham, South Yorkshire and Bassetlaw to develop sustainable services for the population we serve. Getting the right leaders in the Trust is critical to achieving.

We are committed to diversity and inclusion, for both our patients and our workforce.

Date posted

29 April 2024

Pay scheme

Other

Salary

£12,480 a year per annum, pro rata

Contract

Fixed term

Duration

18 months

Working pattern

Full-time, Flexible working

Reference number

C9165-24-03-060a

Job locations

Rotherham Nhs Foundation Trust

120 Moorgate Road

Rotherham

South Yorkshire

S60 2TY

Job description

Job responsibilities

Please see attached job description and person specification for full details of the role and responsibilities.

Job description

Job responsibilities

Please see attached job description and person specification for full details of the role and responsibilities.

Person Specification

Qualifications

Essential

Good standard of GCSE or equivalent level education including English Grade C, or equivalent (e.g. National Adult Certificate Level 2 Literacy) and Mathematics Grade D or equivalent (e.g. National Adult Certificate Level 1 Numeracy)
Willingness to undertake NVQ Level 2 in Customer Service or NVQ Level 3 in Business Administration

Desirable

ECDL or equivalent IT qualification/experience

Experience

Desirable

Experience of working with members of the public, including dealing with difficult customers and/or complaints
Experience of working in a healthcare environment and/or patient care
Typing experience

Knowledge

Essential

Knowledge and understanding of the standard range of Microsoft Office Programmes
A good understanding of the requirement to respect privacy and maintain confidentiality, acting appropriately and professionally when dealing with any sensitive information

Desirable

Knowledge of general office duties

Person Specification

Qualifications

Essential

Good standard of GCSE or equivalent level education including English Grade C, or equivalent (e.g. National Adult Certificate Level 2 Literacy) and Mathematics Grade D or equivalent (e.g. National Adult Certificate Level 1 Numeracy)
Willingness to undertake NVQ Level 2 in Customer Service or NVQ Level 3 in Business Administration

Desirable

ECDL or equivalent IT qualification/experience

Experience

Desirable

Experience of working with members of the public, including dealing with difficult customers and/or complaints
Experience of working in a healthcare environment and/or patient care
Typing experience

Knowledge

Essential

Knowledge and understanding of the standard range of Microsoft Office Programmes
A good understanding of the requirement to respect privacy and maintain confidentiality, acting appropriately and professionally when dealing with any sensitive information

Desirable

Knowledge of general office duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.