The Rotherham NHS Foundation Trust

Service Support Manager

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Job summary

Full-time

An exciting and rewarding opportunity has arisen to join the Family Health Division at The Rotherham NHS Foundation Trust. We are looking for a focused and highly motivated individual to join the management team in the role of Service Support Manager with a key focus on day to day operational management and service improvement. There will also be a requirement to work across the Family Health Division as part of the wider management team.

Who we are:

The Obstetrics & Gynaecology Services is a diverse service providing both community and acute healthcare to the population of Rotherham.

What we look for:

An individual displaying enthusiasm, commitment, and professionalism; who will work with us to continually strive to improve our services. Experience of delivering to standards and deadlines

What we offer:

An opportunity to work with a dedicated team who put the care and safety of their patients at the forefront of everything they do.

A commitment to help all our staff reach their full potential with our structured induction and tailored individual development plans.

The opportunity to be part of a team who is building for the future needs of the NHS, who actively pursue change and feel passionate about driving forward new initiatives.

Main duties of the job

This post is pivotal in providing key operational and business management support to ensure the delivery of a quality, patient focused service. The post holder will join an established and supportive management team in the Family Health Division and will be required to work with management and clinical teams within the CSUs.

The post holder will be required to manage the day to day operational aspects of service delivery, with a focus on achieving and monitoring access performance and service improvement alongside budgetary responsibilities. The post holder will be required to develop professional relationships with a wide range of key stakeholders in order to support the business functions of the CSUs.

The ideal candidate will have knowledge of an operational management environment with a particular focus on developing and delivering services, achieving key performance targets including access and financial targets. The post holder will be able to lead and support a motivated team to ensure successful delivery.

About us

The Rotherham NHS Foundation Trust is a combined acute and community Trust serving a population of over 260,000 with over 4,500 staff. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham. We are working successfully with partners across South Yorkshire as part of the Integrated Care Board where we are leading and collaborating in several key work streams and service areas, including workforce development. We combine our patient first approach with innovation and care against a backdrop of system working, as encapsulated in our Trust values

AMBITIOUS - We set high standards for the services we deliver. We aim to be an outstanding Trust and we are enthusiastic about delivering excellent health care for our patients.

CARING - We embrace the importance of giving the highest possible quality of care for our patients. We also care for each other as colleagues and for the community, our resources, our environment and our future.

TOGETHER - We value the importance of working together with patients, carers and families to ensure that we provide high quality patient centred care. We are committed to working with partners and stakeholders across Rotherham, South Yorkshire and Bassetlaw to develop sustainable services for the population we serve. Getting the right leaders in the Trust is critical to achieving.

We are committed to diversity and inclusion, for both our patients and our workforce.

Date posted

17 April 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year Pro rata/per annum

Contract

Permanent

Working pattern

Full-time

Reference number

C9165-23-12-115b

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Person Specification

Qualifications

Essential

Educated to degree level or equivalent knowledge / experience
NHS management training or equivalent knowledge / experience

Desirable

Management qualification

Experience

Essential

Experience of waiting list management
Experience of NHS Performance Management

Desirable

Business planning experience
Line management experience

Knowledge

Essential

Knowledge of the NHS Targets
Knowledge/Experience of change management
Working knowledge of Electronic Patient Record System or similar patient database
Computer literate. Good working knowledge of:
Microsoft word (word processing)
Access database administration
Excel spread-sheet packages
Internet, intranet and e-mail

Desirable

Knowledge of NHS Funding requirements including contractual arrangements and PbR tariff
Knowledge of health and safety regulations

Person Specification

Qualifications

Essential

Educated to degree level or equivalent knowledge / experience
NHS management training or equivalent knowledge / experience

Desirable

Management qualification

Experience

Essential

Experience of waiting list management
Experience of NHS Performance Management

Desirable

Business planning experience
Line management experience

Knowledge

Essential

Knowledge of the NHS Targets
Knowledge/Experience of change management
Working knowledge of Electronic Patient Record System or similar patient database
Computer literate. Good working knowledge of:
Microsoft word (word processing)
Access database administration
Excel spread-sheet packages
Internet, intranet and e-mail

Desirable

Knowledge of NHS Funding requirements including contractual arrangements and PbR tariff
Knowledge of health and safety regulations

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information