Receptionist/Clerical Assistant

Job summary

22.5 hours per week - permanent post

37.5 hours per week - 12 month fixed term contract

An opportunity has arisen for a Receptionist/Clerical Assistant to join the administration team in Acute Medicine.

As a Receptionist/Clerical Assistant, you will be responsible for providing a comprehensive reception service as well as administrative support across the Acute Medicine footprint. This includes Acute Medical Unit, Short Stay Unit and Same Day Emergency Care.

The successful candidate must be able to work a variable rota which will include days, nights, weekends and public holidays. Please note: This role is based in a clinical area.

Main duties of the job

You will be the first point of contact to patients and visitors to the units and responsible for dealing with enquiries face-to-face, via the telephone and/or email, escalating/redirecting these as appropriate. This can be a demanding role which requires a high level of accuracy and the ability to keep calm under pressure, ensuring patient information and movement is captured in real time on our hospital systems, alongside other administrative duties. Excellent communication skills are a must, as well as a positive attitude and a strongly held commitment to high standards of service delivery in order for our patients to have the best possible experience.

About us

The Rotherham NHS Foundation Trust is a combined acute and community Trust serving a population of over 260,000 with over 4,500 staff. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham. We are working successfully with partners across South Yorkshire as part of the Integrated Care Board where we are leading and collaborating in several key work streams and service areas, including workforce development. We combine our patient first approach with innovation and care against a backdrop of system working, as encapsulated in our Trust values

AMBITIOUS - We set high standards for the services we deliver. We aim to be an outstanding Trust and we are enthusiastic about delivering excellent health care for our patients.

CARING - We embrace the importance of giving the highest possible quality of care for our patients. We also care for each other as colleagues and for the community, our resources, our environment and our future.

TOGETHER - We value the importance of working together with patients, carers and families to ensure that we provide high quality patient centred care. We are committed to working with partners and stakeholders across Rotherham, South Yorkshire and Bassetlaw to develop sustainable services for the population we serve. Getting the right leaders in the Trust is critical to achieving.

We are committed to diversity and inclusion, for both our patients and our workforce.

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent. Maths and English at grade C or above (or equivalent) or equivalent/demonstrable experience.

Experience

Essential

• Previous experience of working in a customer service environment/with members of the public.

Desirable

• Previous experience of working within the NHS or other healthcare setting.

Knowledge

Essential

• Working knowledge of Microsoft packages i.e. Outlook, Word, Excel

Desirable

• Training/experience using Meditech (EPR system)