The Rotherham NHS Foundation Trust

IT Support Officer

This job is now closed

Job summary

Working as part of a busy Health Informatics IT 2nd Line team, your primary focus is to provide a high quality IT support function to Rotherham Hospital and the various community sites that we support. Working hard to deliver against key performance indicators and targets set out in Service Level Agreements. Managing a support queue and responding to incidents and service requests efficiently and effectively, prioritising those which affect patient care.

See job description & person spec for full details

Main duties of the job

You will have experience of working in a large-scale busy IT environment. You may be required to work in clinical, patient facing areas replacing, upgrading and installing IT devices. You will also need to demonstrate excellent customer facing and sound technical skills in relation to ; Desktop / laptop hardware & software support Windows operating systems support Microsoft applications support. You should hold a formal IT qualification and / or relevant experience.

See job description & person spec for full details

About us

The Rotherham NHS Foundation Trust is a combined acute and community Trust serving a population of over 260,000 with over 4,500 staff. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham. We are working successfully with partners across South Yorkshire as part of the Integrated Care Board where we are leading and collaborating in several key work streams and service areas, including workforce development. We combine our patient first approach with innovation and care against a backdrop of system working, as encapsulated in our Trust values

AMBITIOUS - We set high standards for the services we deliver. We aim to be an outstanding Trust and we are enthusiastic about delivering excellent health care for our patients.

CARING - We embrace the importance of giving the highest possible quality of care for our patients. We also care for each other as colleagues and for the community, our resources, our environment and our future.

TOGETHER - We value the importance of working together with patients, carers and families to ensure that we provide high quality patient centred care. We are committed to working with partners and stakeholders across Rotherham, South Yorkshire and Bassetlaw to develop sustainable services for the population we serve. Getting the right leaders in the Trust is critical to achieving.

We are committed to diversity and inclusion, for both our patients and our workforce.

Date posted

01 December 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

C9165-23-11-024

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details of the role and responsibilities

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details of the role and responsibilities

Person Specification

Experience

Essential

Proven experience of supporting and maintaining desktop and peripheral devices
Proven experience of working in an effective team in a customer service environment
History of communicating technical issues to non-technical service users
Ability to communicate across all levels to service users and support staff both verbally and written

Desirable

Proven experience of working within constraints of Service Level Agreements

knowledge

Essential

Service Management tools
Desktop operating systems and applications
Computer and peripheral devices

Desirable

Data backup and recovery technologies
Network protocols and technologies
NHS Information Governance

Qualifications

Essential

Educated to HND (or equivalent) in a relevant technical subject
Customer Services qualification or equivalent experience
Evidence of continued professional development (CPD)

Desirable

Degree or equivalent occupational / professional qualification or experience
Technical Qualifications such as MCSE, MCP or A+ Certification, or relevant experience
Experience working in a IT/Health Informatics setting
ITIL Foundation level or higher

Person Specification

Experience

Essential

Proven experience of supporting and maintaining desktop and peripheral devices
Proven experience of working in an effective team in a customer service environment
History of communicating technical issues to non-technical service users
Ability to communicate across all levels to service users and support staff both verbally and written

Desirable

Proven experience of working within constraints of Service Level Agreements

knowledge

Essential

Service Management tools
Desktop operating systems and applications
Computer and peripheral devices

Desirable

Data backup and recovery technologies
Network protocols and technologies
NHS Information Governance

Qualifications

Essential

Educated to HND (or equivalent) in a relevant technical subject
Customer Services qualification or equivalent experience
Evidence of continued professional development (CPD)

Desirable

Degree or equivalent occupational / professional qualification or experience
Technical Qualifications such as MCSE, MCP or A+ Certification, or relevant experience
Experience working in a IT/Health Informatics setting
ITIL Foundation level or higher

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)