Switchboard Operator/Telephonist
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Job summary
Part time - 18.45 hours per week.
A vacancy has arisen for Switchboard Operatives working 7.30pm - 7.30am Nights x 2 shifts to join our established team of staff within the main Switchboard facility. The post holder will be required to be flexible to meet the service requirements. Have excellent communication and organisational skills coupled with sound experience of using a PC, have a confident and polite telephone manner and the awareness of confidentiality issues. Applicants must be trustworthy, reliable and be able to prioritise work load and adhere to any emergency situation following departmental procedures.
Main duties of the job
Working as part of a team but must possess the ability to work individually under demanding circumstances. Assist in the provision of an efficient and courteous call handling service, using the current and any future call handling/monitoring/processing equipment and associated screen based equipment. Dealing with enquiries from staff and general public. Ensuring knowledge of and participating in the Major Incident and Emergency Procedures and associated documentation to ensure the accurate collection, dissemination and recording of information and actions. Participating in the operation and recording of various call out procedures. Operation of staff location systems and issuing of pages, bleeps and phones in accordance with guidelines.
About us
The Rotherham NHS Foundation Trust is a combined acute and community Trust serving a population of over 260,000 with over 4,500 staff. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham. We are working successfully with partners across South Yorkshire as part of the Integrated Care Board where we are leading and collaborating in several key work streams and service areas, including workforce development. We combine our patient first approach with innovation and care against a backdrop of system working, as encapsulated in our Trust values
AMBITIOUS - We set high standards for the services we deliver. We aim to be an outstanding Trust and we are enthusiastic about delivering excellent health care for our patients.
CARING - We embrace the importance of giving the highest possible quality of care for our patients. We also care for each other as colleagues and for the community, our resources, our environment and our future.
TOGETHER - We value the importance of working together with patients, carers and families to ensure that we provide high quality patient centred care. We are committed to working with partners and stakeholders across Rotherham, South Yorkshire and Bassetlaw to develop sustainable services for the population we serve. Getting the right leaders in the Trust is critical to achieving.
We are committed to diversity and inclusion, for both our patients and our workforce.
Details
Date posted
23 January 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year Per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
C9165-23-10-064
Job locations
The Rotherham Nhs Foundation Trust
Moorgate Road
Rotherham
South Yorkshire
S60 2UD
Employer details
Employer name
The Rotherham NHS Foundation Trust
Address
The Rotherham Nhs Foundation Trust
Moorgate Road
Rotherham
South Yorkshire
S60 2UD
Employer's website
https://www.therotherhamft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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