Hybrid Support Secretary

Job summary

22.5 hours per week

Exciting developments has resulted in a Hybrid Support Secretary position becoming available. Hybrid roles in the secretarial arena are unique to Rotherham and to the division of General Medicine. The service has led this innovative approach and you could help to deliver this newly established role either from the Trust office or your home. You could be one of our 28 strong team who are able to truly adopt a fantastic work-life balance whilst supporting the patients and clinicians of Rotherham to access their health service.

Main duties of the job

• To answer patient calls and deal with general enquiries whilst having sound judgement on when to pass onto the Secretary of Senior Secretary for review of complex cases.
• To undertake the filing of letters and diagnostic results into patients case notes, following Health Records Guidelines
• To prepare letters and sort incoming & outgoing post for your service.
• To undertake for each speciality, the sorting and tracking of case notes, returning back to file.
• To locate and retrieve case notes, from various areas of the trust using the case note tracking system ensuring case notes are tracked on the computer system at all times
• To ensure all communication with patient care is prompt
• To undertake photocopying, faxing and scanning.
• To assist the team with correspondence, telephone or personal enquiries relating to the specialty when the need arises
• To obtain all nesessary documentation to assist in all aspects of conducting audits
• To uphold excellent standards in customer service

About us

The Rotherham NHS Foundation Trust is a combined acute and community Trust serving a population of over 260,000 with over 4,500 staff. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham. We are working successfully with partners across South Yorkshire as part of the Integrated Care Board where we are leading and collaborating in several key work streams and service areas, including workforce development. We combine our patient first approach with innovation and care against a backdrop of system working, as encapsulated in our Trust values

AMBITIOUS - We set high standards for the services we deliver. We aim to be an outstanding Trust and we are enthusiastic about delivering excellent health care for our patients.

CARING - We embrace the importance of giving the highest possible quality of care for our patients. We also care for each other as colleagues and for the community, our resources, our environment and our future.

TOGETHER - We value the importance of working together with patients, carers and families to ensure that we provide high quality patient centred care. We are committed to working with partners and stakeholders across Rotherham, South Yorkshire and Bassetlaw to develop sustainable services for the population we serve. Getting the right leaders in the Trust is critical to achieving.

We are committed to diversity and inclusion, for both our patients and our workforce.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Rotherham Nhs Foundation Trust

120 Moorgate Road

Rotherham

South Yorkshire

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Rotherham Nhs Foundation Trust

120 Moorgate Road

Rotherham

South Yorkshire

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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