Nottingham University Hospitals NHS Trusts

Clerical Officer / Receptionist Breast Screening

The closing date is 09 October 2025

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Job summary

An exciting opportunity has arisen in the Nottingham Breast Institute at the City Hospital for a Clerical Officer/Receptionist. We are looking for someone with excellent interpersonal skills who likes to be busy and working as part of a team as well as on their own initiative, to provide Clerical/Receptionist support for the busy Breast Screening department.

This is a full time post. Duties will be undertaken at the Nottingham Breast Institute on the City Hospital Campus and Ropewalk House in central Nottingham.

Main duties of the job

The role would require working within a team to complete all daily tasks and general duties including preparing clinics, making and changing breast screening appointments, answering the phone, reception duties and filing.

The position would also involve providing cover for the reception desk both at the Breast Institute and at Ropewalk House.

Good communication skills and the ability to prioritise workloads, in view of changing priorities is essential. Also the need to work under your own initiative is necessary.

In addition to the below summary applicants should familiarise yourself with full job description and person specification documents attached to this advert.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Details

Date posted

30 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

164-7476123

Job locations

City Hospital and Ropewalk

Hucknall Road

Nottingham

NG5 1PB


Job description

Job responsibilities

The successful candidate needs to be computer literate, experienced in the use of electronic communications and be confident during face to face and telephone interactions with patients and visitors. They will be a point of contact for patients at the Breast Institute and Ropewalk House and act as an information resource for staff and visitors.Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided.

Job description

Job responsibilities

The successful candidate needs to be computer literate, experienced in the use of electronic communications and be confident during face to face and telephone interactions with patients and visitors. They will be a point of contact for patients at the Breast Institute and Ropewalk House and act as an information resource for staff and visitors.Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided.

Person Specification

Training and Qualifications

Essential

  • Educated to GCSE level in maths and English, Grade C or above
  • NVQ2 Business Administration/Reception, or equivalent experience

Experience

Essential

  • General office experience, including reception work.

Desirable

  • Knowledge of the Breast Screening service
  • Experience working within breast screening or a similar department

Communication and relationship

Essential

  • Able to exchange information clearly with patients and staff for appointments and general queries
  • Previous "customer service" experience

Planning and organisation skills

Essential

  • Planning and organisation of routine tasks
  • Organised and methodical, able to work quickly and accurately

Physical skills

Essential

  • Able to retrieve files from shelving using appropriate equipment

Other requirements specific to the vacancy

Essential

  • Must be able to work at both City Campus and Ropewalk House
  • Flexible with start and finish times when covering reception.
Person Specification

Training and Qualifications

Essential

  • Educated to GCSE level in maths and English, Grade C or above
  • NVQ2 Business Administration/Reception, or equivalent experience

Experience

Essential

  • General office experience, including reception work.

Desirable

  • Knowledge of the Breast Screening service
  • Experience working within breast screening or a similar department

Communication and relationship

Essential

  • Able to exchange information clearly with patients and staff for appointments and general queries
  • Previous "customer service" experience

Planning and organisation skills

Essential

  • Planning and organisation of routine tasks
  • Organised and methodical, able to work quickly and accurately

Physical skills

Essential

  • Able to retrieve files from shelving using appropriate equipment

Other requirements specific to the vacancy

Essential

  • Must be able to work at both City Campus and Ropewalk House
  • Flexible with start and finish times when covering reception.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

City Hospital and Ropewalk

Hucknall Road

Nottingham

NG5 1PB


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

City Hospital and Ropewalk

Hucknall Road

Nottingham

NG5 1PB


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Breast Screening Office Manager

Lydia Alcock

Lydia.alcock2@nhs.net

07812276199

Details

Date posted

30 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

164-7476123

Job locations

City Hospital and Ropewalk

Hucknall Road

Nottingham

NG5 1PB


Supporting documents

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