Outpatient Administrator

Job summary

An exciting opportunity has arisen in Specialist Clinical Services to join an established and fun team at the Nottingham Auditory Implant programme (NAIP). This full-time 'Outpatient Administrator' role is an essential member of the multi-disciplinary team ensuring our patients are dealt with as smoothly and efficiently as possibleand in accordance with Government Access Targets and the Trust's Access Policy.

The position is based at Ropewalk House Campus, working Monday to Friday with the core office hours covering 8.00am - 4.30pm.

Main duties of the job

The post-holder will work closely with the clinical team to deliver quality care to assessment and post-op patients. You will be adept in understanding and relaying information, dealing with patient & clinician queries and ensuring patient data quality and accuracy

Duties include, but are not limited to, booking patient appointments, chasing patient information/reports, typing support, minute taking, dealing with enquires (via telephone and in person), processing referrals and outcomes. As such you will be required to have a high level of knowledge and use of the hospital computer and IT systems.

As a caring and positive person you will need to be able to work as part of team, have the ability to prioritise workload and be committed to ensuring the smooth running of an often busy administration office.

Priorities are ever changing and a problem solving approach is desired.

The role will be varied and challenging, providing a wealth of experience for future career aspirations.

About us

This is a small team and roles are varied. You will be expected to take on a wide variety of administrative functions and provide cover for the tasks of your colleagues. You will therefore need to be adaptable and flexible in your approach to work and committed to providing a first class patient experience.