Job summary
Are you an enthusiastic admin and clerical professional, looking for a new challenge? We have an exciting new role working with complex rehabilitation patients at the National Rehabilitation Centre (NRC). The role of the NRC Receptionist will be a key member of the team, welcoming patients, relatives, staff and students to the building on a daily basis with enthusiasm and professionalism.
You will be expected to work across our reception areas which span across 3 floors as a member of a wider reception, admin and clerical team. You will be actively involved in duties outlined in the attached Job Description, supporting the team to deliver innovation in rehabilitation care at a National Centre of Excellence.
You'll need to have excellent communication, a flexible approach and the ability to manage your own time and workload within a supportive team.
The NRC is a new, purpose-built 70-bed facility on the Stanford Hall Rehabilitation Estate near Loughborough, delivering a centre of excellence to improve rehabilitation services in England. It is co-located with the Defence Medical Rehabilitation Centre and will share some of the world class rehabilitation facilities. Find out more at www.nationalrehabilitationcentre.nhs.uk
Main duties of the job
Please familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Please familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Job description
Job responsibilities
Please familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Person Specification
Training and Qualifications
Essential
- To be educated to 'O' level, GCSE or equivalent standard including English and Maths Experience of Microsoft packages
Desirable
- To possess 5 GCSE passes including English and Maths or equivalent
Experience
Essential
- Basic skills in Microsoft Office
- Attention to detail
- Good communication and telephone skills
- Understanding and respect of confidentiality in the workplace
- Previous customer service experience
Desirable
- Experience of working in an office environment
Communication And Relationship Skills
Essential
- Provides the general public with advice regarding outpatient attendances
- Exchanges information with patients and staff for appointments and general queries
- Ability to communicate in a clear and effective manner
- Ability to develop good working relationships
- Must be understanding and helpful.
Desirable
- Experience of dealing with customers
Analytical and Judgement Skills
Essential
- Exercise judgement and know when to seek advice when dealing with patient enquiries.
- Understand the importance of confidentiality work in line with Trust policies
Planning and Organisation Skills
Essential
- Planning and organisation of routine tasks.
- Plan and organise own time.
- Ability to prioritise own tasks.
- Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice
- Good time management, planning and organisational skills required to prioritise workload.
Physical Skills
Essential
- Ability to retrieve files from shelving using appropriate equipment
- Be able to stand/walk for prolonged periods
- Be able to manipulate trolleys of patient notes.
- Demonstrate a flexible approach towards working.
- Frequent use of VDU equipment.
- Ability to manually handle and manoeuvre equipment / loads.
Desirable
- IT skills to manage and report on complex performance management information
Other requirements specific to the role (eg be able to drive or work shifts)
Essential
- Must be flexible with start and finish times to support cover on weekends and early evenings. This can be discussed further at interview.
- Staff must be able to drive or use public transport / lift sharing to travel to and from work at the NRC
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards
Person Specification
Training and Qualifications
Essential
- To be educated to 'O' level, GCSE or equivalent standard including English and Maths Experience of Microsoft packages
Desirable
- To possess 5 GCSE passes including English and Maths or equivalent
Experience
Essential
- Basic skills in Microsoft Office
- Attention to detail
- Good communication and telephone skills
- Understanding and respect of confidentiality in the workplace
- Previous customer service experience
Desirable
- Experience of working in an office environment
Communication And Relationship Skills
Essential
- Provides the general public with advice regarding outpatient attendances
- Exchanges information with patients and staff for appointments and general queries
- Ability to communicate in a clear and effective manner
- Ability to develop good working relationships
- Must be understanding and helpful.
Desirable
- Experience of dealing with customers
Analytical and Judgement Skills
Essential
- Exercise judgement and know when to seek advice when dealing with patient enquiries.
- Understand the importance of confidentiality work in line with Trust policies
Planning and Organisation Skills
Essential
- Planning and organisation of routine tasks.
- Plan and organise own time.
- Ability to prioritise own tasks.
- Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice
- Good time management, planning and organisational skills required to prioritise workload.
Physical Skills
Essential
- Ability to retrieve files from shelving using appropriate equipment
- Be able to stand/walk for prolonged periods
- Be able to manipulate trolleys of patient notes.
- Demonstrate a flexible approach towards working.
- Frequent use of VDU equipment.
- Ability to manually handle and manoeuvre equipment / loads.
Desirable
- IT skills to manage and report on complex performance management information
Other requirements specific to the role (eg be able to drive or work shifts)
Essential
- Must be flexible with start and finish times to support cover on weekends and early evenings. This can be discussed further at interview.
- Staff must be able to drive or use public transport / lift sharing to travel to and from work at the NRC
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.