Job summary
Paediatric Trauma and Orthopaedics is based at the Queens Medical Centre campus of Nottingham University Hospitals NHS Trust.
This job opportunity is for a Waiting List Coordinator with Specialty Personal Assistant duties to support our Paediatric Trauma and Orthopaedic Consultants, working alongside a Patient Pathway Administrator to progress patient pathways.
You must be confident and conscientious with excellent organisational and communication skills, plus an ability to adapt to changing situations and priorities.
You will need to be able to demonstrate a clear understanding of patient confidentiality and be able to remain calm under pressure.
Main duties of the job
Provision of secretarial and waiting list support to the Paediatric Trauma and Orthopaedic Consultants.
This role is responsible for:
Adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Careflow/Bluespier.
Liaising with the consultants for clinic dates
Working alongside the Paediatric Outpatients for scheduling patients into clinic
Management of admin queries for the consultants
Liaising with the tertiary hospitals to provide updates on patients pathways
Answering patient calls and responding in a timely manner
Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, either in person, telephone or email
Be responsible for the management and accurate validation of consultant waiting lists in line with 18 week RTT targets, maintaining accurate records to ensure all admissions for elective procedures are outcomed and completed on Careflow, in line with Trust Access Policy.
Ensure all relevant actions are taken to initiate, amend and cancel theatre lists in accordance with theatre policy
Book PICU beds when required following the correct protocol
Key point of contact for consultant
Dealing with incoming mail, results/reports management
Dealing with consultant queries/visitors, managing consultant diary.
Attending/organising meetings, take minutes
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
The post holder will manage the inpatient waiting lists for a delegated number of consultants at Nottingham University Hospitals NHS Trust, in accordance with Government Access Targets and Trusts Access Policy. Also ensuring that there is an efficient and effective use of available resources at all times.
They will co-ordinate admissions, and associated pre-operative assessment clinics and theatre lists. The post holder will also play a key central role within the services and is required to work in close liaison with NHS colleagues, patients and the general public.
In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.
Job description
Job responsibilities
The post holder will manage the inpatient waiting lists for a delegated number of consultants at Nottingham University Hospitals NHS Trust, in accordance with Government Access Targets and Trusts Access Policy. Also ensuring that there is an efficient and effective use of available resources at all times.
They will co-ordinate admissions, and associated pre-operative assessment clinics and theatre lists. The post holder will also play a key central role within the services and is required to work in close liaison with NHS colleagues, patients and the general public.
In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.
Person Specification
Qualifications
Essential
- GSCE Grade c (new grade 4) or equivalent in English and Maths
Experience
Essential
- Proven clerical experience
- Demonstrate knowledge of waiting list management
- Experience of working to deadlines
Desirable
- Proven experience of waiting list management within the NHS
Analyatical and Judgement
Essential
- Ability to recognise and advise senior managers on operational issues affecting waiting lists, theatre schedules and capacity
- Use judgement and decision making skills
Communication
Essential
- Good command of grammar and English language - both written and spoken
- Must be able to clearly and accurately convey information verbally to different audiences including patients, GPs, Medical PAs, Consultants, Managers, hospital admin and clinical staff
Person Specification
Qualifications
Essential
- GSCE Grade c (new grade 4) or equivalent in English and Maths
Experience
Essential
- Proven clerical experience
- Demonstrate knowledge of waiting list management
- Experience of working to deadlines
Desirable
- Proven experience of waiting list management within the NHS
Analyatical and Judgement
Essential
- Ability to recognise and advise senior managers on operational issues affecting waiting lists, theatre schedules and capacity
- Use judgement and decision making skills
Communication
Essential
- Good command of grammar and English language - both written and spoken
- Must be able to clearly and accurately convey information verbally to different audiences including patients, GPs, Medical PAs, Consultants, Managers, hospital admin and clinical staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).