Job summary
The Patient Pathway Administrator is a significant role and a key member of our administrative team supporting clinicians and other administrative staff and ensuring that patient's letters are typed in a timely manner. The main purpose of the role is to deliver high-quality, timely and efficient administrative services to our service to allow our patients to move smoothly along their hospital pathways for best possible and timely care.
Main duties of the job
The post holder will deliver high-quality and timely administrative services that predominantly consists of typing clinical letters and ensuring patient's test results are tracked efficiently.
Experience of medical terminology is an advantage and some form of typing experience is essential.
It is preferable but not essential that the successful candidate will have had previous NHS experience, ideally in a similar role; some business & administration education or equivalent experience; and experience of using clinical IT systems (such as Notis or CareFlow). Some competence in Microsoft Office software including MS Word, Excel and Outlook are essential.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
The post-holder will deliver administrative services that include typing clinic letters to patients, other NUH clinical teams and GPs, based on audio dictation from clinicians; ensure accurate entry of data to ensure patient's test results are tracked; work flexibly and step-in where needed in administration to allow the service to continue to grow and improve; support each other and work as One Team.
Use judgement and initiative to prioritise the importance and urgency of particular requests within defined guidelines.
Exchange sensitive or contentious information with diplomacy and in a confidential manner.
Adopt a flexible attitude to meet the needs of the surgery service, taking into consideration the diverse needs of other individuals.
Promote an open, friendly, inclusive working environment.
Join in on our quest for operational excellence and continuous improvement!
About you:
You will be an enthusiastic and conscientious team player. You will be able to work under pressure, have excellent written and verbal skills, excellent planning, time-management and organisational skills, as well as being an innovative thinker and always willing to put forward ideas knowing that you are part of a forward-thinking team. You will be able to prioritise your workload throughout the day. You must be able to demonstrate a clear understanding of confidentiality issues. You will have excellent attention to detail and work at pace on behalf of our patients.
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Job description
Job responsibilities
The post-holder will deliver administrative services that include typing clinic letters to patients, other NUH clinical teams and GPs, based on audio dictation from clinicians; ensure accurate entry of data to ensure patient's test results are tracked; work flexibly and step-in where needed in administration to allow the service to continue to grow and improve; support each other and work as One Team.
Use judgement and initiative to prioritise the importance and urgency of particular requests within defined guidelines.
Exchange sensitive or contentious information with diplomacy and in a confidential manner.
Adopt a flexible attitude to meet the needs of the surgery service, taking into consideration the diverse needs of other individuals.
Promote an open, friendly, inclusive working environment.
Join in on our quest for operational excellence and continuous improvement!
About you:
You will be an enthusiastic and conscientious team player. You will be able to work under pressure, have excellent written and verbal skills, excellent planning, time-management and organisational skills, as well as being an innovative thinker and always willing to put forward ideas knowing that you are part of a forward-thinking team. You will be able to prioritise your workload throughout the day. You must be able to demonstrate a clear understanding of confidentiality issues. You will have excellent attention to detail and work at pace on behalf of our patients.
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Person Specification
Training and Qualifications
Essential
- 5 GCSEs or equivalent which must include English and Maths
- RSA 3 in word processing or equivalent experience
Desirable
- NVQ Level 3 Business/Administration or equivalent
Communication
Essential
- Ability to develop good working relationships at all levels
- Ability to prioritise work, be flexible and use initiative
- Use of correct and appropriate grammar and spelling
Desirable
- Experience of sensitivity and empathy with patients/clients
- Experience in continuous improvement of working practices
Experience
Essential
- Demonstrated admin experience within a previous role
- Microsoft Word, Excel, Outlook
- Fast and accurate audio typing experience
- Managing enquiries by telephone, in person and via email
Desirable
- Healthcare experience, ideally NHS, including clinical systems
Other requirements relevant to the role
Essential
- Must be able to work on site between the core hours of 08:00 - 17:00
Person Specification
Training and Qualifications
Essential
- 5 GCSEs or equivalent which must include English and Maths
- RSA 3 in word processing or equivalent experience
Desirable
- NVQ Level 3 Business/Administration or equivalent
Communication
Essential
- Ability to develop good working relationships at all levels
- Ability to prioritise work, be flexible and use initiative
- Use of correct and appropriate grammar and spelling
Desirable
- Experience of sensitivity and empathy with patients/clients
- Experience in continuous improvement of working practices
Experience
Essential
- Demonstrated admin experience within a previous role
- Microsoft Word, Excel, Outlook
- Fast and accurate audio typing experience
- Managing enquiries by telephone, in person and via email
Desirable
- Healthcare experience, ideally NHS, including clinical systems
Other requirements relevant to the role
Essential
- Must be able to work on site between the core hours of 08:00 - 17:00
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.