Job summary
Eye Casualty offers a walk in service between 07:00 and 22:00, 365 days of the year. The successful candidate will be part of a small team providing reception cover for this service. This is predominately patient facing which requires customer based ability.
Standard shifts will be 7 hours per shift (excluding 30 minute break) and will be rotated over 7 days. This is a part time position and the shifts will be distributed over a 4 week period.
The Receptionist is the first point of contact for the patient, we are looking for someone with a welcoming and reassuring personality who is able to quickly capture and record essential information in an understanding, respectful manner.
Main duties of the job
Greeting patients who arrive in Eye Casualty.
Booking patients onto the data base, including the registering of patients with the hospital and entering information ready for the triage team.
Dealing with patients queries.
Tracking patients on the system when they are required to visit other areas of the hospital for tests and back into Eye Casualty, preventing unnecessary delays in their treatment and discharge.
Booking follow up appointments in the department and referring patients to a community provider for follow up.
Greeting and booking in patients attending for Rapid Access and Laser Clinics. Outcoming clinics when the patients visit is complete.
Setting up the reception area at the start of the day and clearing at the end of the day.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
Job description
Job responsibilities
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
Person Specification
Training & Qualifications
Essential
- Maximum score 2 oTo be educated to 'O' level, GCSE or equivalent standard including English and Maths
Desirable
- To possess 5 GCSE A-C passes including English and Maths or equivalent
Experience
Essential
Desirable
- oKnowledge of hospital IT systems, e.g. Medway PAS, Notis
Other Requirements specific to the role
Essential
- Able to work shifts including weekends and Bank Holidays
Analytical and Judgement skills
Essential
- oUnderstand the importance of confidentiality
Planning and organisation skills
Essential
- Ability to prioritise own tasks.
Person Specification
Training & Qualifications
Essential
- Maximum score 2 oTo be educated to 'O' level, GCSE or equivalent standard including English and Maths
Desirable
- To possess 5 GCSE A-C passes including English and Maths or equivalent
Experience
Essential
Desirable
- oKnowledge of hospital IT systems, e.g. Medway PAS, Notis
Other Requirements specific to the role
Essential
- Able to work shifts including weekends and Bank Holidays
Analytical and Judgement skills
Essential
- oUnderstand the importance of confidentiality
Planning and organisation skills
Essential
- Ability to prioritise own tasks.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).