Apprentice Administration Assistant

Nottingham University Hospitals NHS Trusts

Information:

This job is now closed

Job summary

Are you a self-motivated, hardworking and enthusiastic individual looking to take their first step in to an administration career in the NHS? If so, this apprenticeship post could be just what you are looking for.

We are excited to be able to offer an Administration apprenticeship opportunity working within the Oncology Department based at the Nottingham City Hospital Campus of Nottingham University Hospitals NHS Trust.

Main duties of the job

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

You will work alongside the team providing support in a range of duties including working on reception, answering telephone enquiries, booking patient appointments, sorting post, general filing, electronic scanning of documents and updating records as well as other general office duties. You will need good communications skills and will be supported to develop lots of new and current skills including; prioritisation, attention to detail, using your own initiative and the ability to work in a busy and fast paced environment.

About us

With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality products, services and experiences for staff and patients.

Date posted

29 January 2025

Pay scheme

Other

Salary

£12,514 a year per annum

Contract

Fixed term

Duration

15 months

Working pattern

Full-time

Reference number

164-6754287-A

Job locations

Nottingham City Hospital

Hucknall Raod

Nottingham

NG5 1PB


Job description

Job responsibilities

A full training and support package will be provided.

You will be a conscientious and enthusiastic team player with good organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. You will present a professional and polite attitude at all times. You will learn and develop skills using Microsoft Office and NHS systems.

This is a 15 month fixed term apprenticeship and you must be committed to work towards a level 2 in Customer Service. As an employee we will be committed to ensuring that a structured plan is in place to support and enable you to complete your apprenticeship.

Job description

Job responsibilities

A full training and support package will be provided.

You will be a conscientious and enthusiastic team player with good organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. You will present a professional and polite attitude at all times. You will learn and develop skills using Microsoft Office and NHS systems.

This is a 15 month fixed term apprenticeship and you must be committed to work towards a level 2 in Customer Service. As an employee we will be committed to ensuring that a structured plan is in place to support and enable you to complete your apprenticeship.

Person Specification

Training & Qualifications

Essential

  • GCSE Grade C or above in English and Maths (or equivalent) or functional skills level 1 in English and Maths (or equivalent)

Experience

Essential

  • Keyboard skills
  • Any administrative experience including at University/College/School

Communication Skills

Essential

  • Good communication skills
  • Demonstrates an understanding of confidentiality

Analytical/Judgement Skills

Essential

  • Ability to work in a non-discriminatory manner to ensure equal opportunities / work sensitively with a diverse group of people
  • Able to make judgements

Planning/Organisational Skills

Essential

  • Good organisational skills
  • Able to plan own work activities
Person Specification

Training & Qualifications

Essential

  • GCSE Grade C or above in English and Maths (or equivalent) or functional skills level 1 in English and Maths (or equivalent)

Experience

Essential

  • Keyboard skills
  • Any administrative experience including at University/College/School

Communication Skills

Essential

  • Good communication skills
  • Demonstrates an understanding of confidentiality

Analytical/Judgement Skills

Essential

  • Ability to work in a non-discriminatory manner to ensure equal opportunities / work sensitively with a diverse group of people
  • Able to make judgements

Planning/Organisational Skills

Essential

  • Good organisational skills
  • Able to plan own work activities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Nottingham City Hospital

Hucknall Raod

Nottingham

NG5 1PB


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Nottingham City Hospital

Hucknall Raod

Nottingham

NG5 1PB


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Outpatient Co-ordinator

Karen Newton

karen.newton12@nhs.net

01159691169

Date posted

29 January 2025

Pay scheme

Other

Salary

£12,514 a year per annum

Contract

Fixed term

Duration

15 months

Working pattern

Full-time

Reference number

164-6754287-A

Job locations

Nottingham City Hospital

Hucknall Raod

Nottingham

NG5 1PB


Supporting documents

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