Job summary
Deputy Service Manager - Band 5 - Permanent (Monday-Friday, Flexible hours between 08.00-18.00)
Please note: This post will be based at Abbeyfield court NG7 2SZ with opportunity for some home working.
A permanent opportunity has arisen in the Outpatients Directorate for a full time Deputy Service Manager to join our busy Outpatients service across the directorate.
We are looking for a confident, well-motivated, pro-active individual to support the delivery of high quality and timely care for our patients.
You will be supporting the Outpatients Specialty General Manager's to deliver key KPI's and ensure performance standards are met.You will cover all aspects of service delivery including some staff management. We are looking for someone who can enthusiastically take on these challenges and be part of part of a growing team.
Main duties of the job
You will have experience in staff management and project work, both leading and delivering. You will be able to work under pressure and work to deadlines, have good communication and negotiation skills, and excellent planning, time management and organisational skills. You will be able to prioritise your workload and be able to delegate your team's workload throughout the day. You must be able to take on additional responsibility when required and be able use initiative to problem solve existing issues and any potential problems that may arise.This would suit any candidate looking to further progress their career towards a senior management role, or to gain further operational and strategic experience within the NHS.It is preferable to have had some experience working at a similar level within the NHS and line manager experience is desirable.
About us
Our team is made up of admin teams, nursing and medical colleagues and we are looking for someone who understands the importance of engaging all colleagues and who has a good understanding of RTT performance indicators as well as an enthusiasm for improving the patient experience in our specialties
The administration team consists of a variety of administration roles, providing a high quality administration service to both patient and clinical teams.
We have a management team that is supportive, innovative and proactive in ensuring we provide a high quality service.
We are keen to ensure that staff are developed within their environment in order to achieve vision and deliver care that reflects the values and behaviors of the team.
Job description
Job responsibilities
Please refer to the attached job description and person specification for the details and responsibilities.
Job description
Job responsibilities
Please refer to the attached job description and person specification for the details and responsibilities.
Person Specification
Training and Qualifications
Essential
- Undergraduate degree or equivalent experience
- Evidence of commitment to ongoing learning and personal development
Experience
Essential
- Experience at management level which could include project management, change management, multidisciplinary working, human resource management, performance management
- Evidence of having achieved challenging targets
- Relevant practical experience in an administrative role
Desirable
- Experience in healthcare
- Experience of using healthcare IT systems
Communication and relationship skills
Essential
- Effective communication skills
- Ability to influence and motivate staff to deliver challenging targets
- Ability to present data and write reports
- Strong negotiating skills
- Ability to supervise a team
- Ability to manage conflict
- Able to build strong durable working relationships
- Proven record of planning, organisation and administration skills.
Analytical and Judgement Skills
Essential
- Excellent problem solving skills, using team when appropriate
- Evidence of being business focused
- Sensitive to clinical and political demands
- Innovative thinker with the ability to cut through barriers with change
- Skilled in analysing business performance information, interpreting performance data and then proposing solutions / outcomes to enable the department to reach business targets. A comparison of a range of options e.g. designing working procedures and working processes around new technology and national directives to enable the department to meet performance targets in the most cost effective way.
- Understand limits of own responsibilities
Planning and Organisational Skills
Essential
- Evidence of developing skills to manage own workload and that of own teams when required
- Ability to work under pressure and to tight deadlines using own initiative and sound judgement
Physical Skills
Essential
- Well-developed IT skills to manage and report on complex performance management information systems
Other Requirements
Essential
- Ability to work flexibly across two campuses
Person Specification
Training and Qualifications
Essential
- Undergraduate degree or equivalent experience
- Evidence of commitment to ongoing learning and personal development
Experience
Essential
- Experience at management level which could include project management, change management, multidisciplinary working, human resource management, performance management
- Evidence of having achieved challenging targets
- Relevant practical experience in an administrative role
Desirable
- Experience in healthcare
- Experience of using healthcare IT systems
Communication and relationship skills
Essential
- Effective communication skills
- Ability to influence and motivate staff to deliver challenging targets
- Ability to present data and write reports
- Strong negotiating skills
- Ability to supervise a team
- Ability to manage conflict
- Able to build strong durable working relationships
- Proven record of planning, organisation and administration skills.
Analytical and Judgement Skills
Essential
- Excellent problem solving skills, using team when appropriate
- Evidence of being business focused
- Sensitive to clinical and political demands
- Innovative thinker with the ability to cut through barriers with change
- Skilled in analysing business performance information, interpreting performance data and then proposing solutions / outcomes to enable the department to reach business targets. A comparison of a range of options e.g. designing working procedures and working processes around new technology and national directives to enable the department to meet performance targets in the most cost effective way.
- Understand limits of own responsibilities
Planning and Organisational Skills
Essential
- Evidence of developing skills to manage own workload and that of own teams when required
- Ability to work under pressure and to tight deadlines using own initiative and sound judgement
Physical Skills
Essential
- Well-developed IT skills to manage and report on complex performance management information systems
Other Requirements
Essential
- Ability to work flexibly across two campuses
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).