Mobile Devices Management Administrator

Nottingham University Hospitals NHS Trusts

Information:

This job is now closed

Job summary

Fixed term contract until 31/03/2026

Do you have an interest in Apple iOS devices? If so, we have an exciting opportunity for a Mobile Devices Management Administrator. This is a full time position which requires the post holder to be on site during the core hours of 8am-5pm Mon-Fri.

Applications from candidates who have technical experience but do not possess systems knowledge would be welcome and if successful at interview the role will be offered at Band 3 with progression to Band 4 on full completion of competencies and training.

Main duties of the job

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

The Mobile Devices Management Administrator role will be responsible for managing and maintaining all iOS devices across the whole organisation.

About us

Nottingham University Hospitals Digital Services comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services and technologies to Nottingham University Trust and our community colleagues. These are covered under the following divisions, technical operations and strategy, information governance, service transition and clinical engagement.

Date posted

16 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

164-6520478

Job locations

QMC and City Hospital

both sites

Nottingham

NG7 2UH


Job description

Job responsibilities

Monitor and manage all corporate-owned devices that access business critical data via the Trust's Enterprise Mobile Device Management (MDM) System.

Ensure devices are securely managed from the point of provisioning throughout the hardware lifecycle.

Review and update existing mobile device management policies.

Handle all repairs, device issues and customer re-provisioning calls that are presented and assigned via the Service Desk.

Manage devices within the on-prem core MobileIron solution

Works closely with Service Desk, IT Infrastructure teams and Cyber Security to identify and resolve issues.

Prepare and document standard operating procedures and protocols for mobile device enrolment.

Follow up and report on all lost/stolen and accidently damaged devices with the relevant parties.

Action all disable/block/quarantined/lockdown activity on any device within the core MDM configuration and the mobile network provider when required.

To Lead and work closely with Digital Services Teams where necessary for all major OS and application updates.

Support our organisational mobile security standards.

Job description

Job responsibilities

Monitor and manage all corporate-owned devices that access business critical data via the Trust's Enterprise Mobile Device Management (MDM) System.

Ensure devices are securely managed from the point of provisioning throughout the hardware lifecycle.

Review and update existing mobile device management policies.

Handle all repairs, device issues and customer re-provisioning calls that are presented and assigned via the Service Desk.

Manage devices within the on-prem core MobileIron solution

Works closely with Service Desk, IT Infrastructure teams and Cyber Security to identify and resolve issues.

Prepare and document standard operating procedures and protocols for mobile device enrolment.

Follow up and report on all lost/stolen and accidently damaged devices with the relevant parties.

Action all disable/block/quarantined/lockdown activity on any device within the core MDM configuration and the mobile network provider when required.

To Lead and work closely with Digital Services Teams where necessary for all major OS and application updates.

Support our organisational mobile security standards.

Person Specification

Experience

Essential

  • Technical knowledge of an Enterprise Mobility Management System

Desirable

  • In depth knowledge and proven work experience in Mobile Iron EMM

Experience

Essential

  • Has experience of working with teams and individuals from both technical and non-technical backgrounds to solve IT problems

Communication

Essential

  • Demonstrate effective customer care skills, including how to understand, deliver and manage customer expectations

Desirable

  • Able to clearly present complex technical issues to a non-technical audience via various media (PowerPoint, Papers).

Experience

Essential

  • Hands on experience in security systems, including endpoint devices management, anti-virus software and data leak protection.

Analytical skills

Essential

  • Ability to analyse and interpret information and make valid contributions to decisions making at team level.

Physical skills

Essential

  • Reasonable level of fitness due to a large degree of walking to various locations across campus.

Planning

Essential

  • Is able to work both as an individual using ones own initiative and as a team member, prioritising workloads.
Person Specification

Experience

Essential

  • Technical knowledge of an Enterprise Mobility Management System

Desirable

  • In depth knowledge and proven work experience in Mobile Iron EMM

Experience

Essential

  • Has experience of working with teams and individuals from both technical and non-technical backgrounds to solve IT problems

Communication

Essential

  • Demonstrate effective customer care skills, including how to understand, deliver and manage customer expectations

Desirable

  • Able to clearly present complex technical issues to a non-technical audience via various media (PowerPoint, Papers).

Experience

Essential

  • Hands on experience in security systems, including endpoint devices management, anti-virus software and data leak protection.

Analytical skills

Essential

  • Ability to analyse and interpret information and make valid contributions to decisions making at team level.

Physical skills

Essential

  • Reasonable level of fitness due to a large degree of walking to various locations across campus.

Planning

Essential

  • Is able to work both as an individual using ones own initiative and as a team member, prioritising workloads.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

QMC and City Hospital

both sites

Nottingham

NG7 2UH


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

QMC and City Hospital

both sites

Nottingham

NG7 2UH


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

EUC Manager

Russ Dodds

russ.dodds@nuh.nhs.uk

07812284000

Date posted

16 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

164-6520478

Job locations

QMC and City Hospital

both sites

Nottingham

NG7 2UH


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