Ward Receptionist

Nottingham University Hospitals NHS Trusts

The closing date is 22 September 2024

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Job summary

This is an exciting opportunity for a Ward Receptionist to join a diverse and motivated team that are dedicated to the development of skills and the delivery of high quality safe care. The post is on the Neuro and spinal post operative unit at the Queens medical centre , we consist of 10 bedded unit.

As the Ward Receptionist, you will often be the first point of contact for patients and visitors when entering the unit so a friendly, welcoming smile and excellent communication skills are essential.

Main duties of the job

Tasks will include but not be limited to fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient information using technology systems. Staff are expected to be courteous and considerate at all times and have excellent customer care.

Basic computer skills will be needed and an understanding of Microsoft word and excel. Basic typing skills is a necessity preferably at RSA level 2. NUH programmes such as Care flow, bluespire, Patient Transport and Notis would be an advantage.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Date posted

12 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

164-6592967

Job locations

Queens Medical Centre

Derby Road

Nottingham

NG7 2UH


Job description

Job responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Job description

Job responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person Specification

Training & Qualifications

Essential

  • Secondary School standard of education in basic numeracy and literacy. Evidence of personal development in previous employment.

Desirable

  • Competent at using Care Flow System, Nationally recognised qualification in basic literacy and numeracy skills.

Experience

Essential

  • Relevant work experience at least 1 Year

Desirable

  • Previous Employment within a Health field or working within a team. Clerical experience.

Communication and Relationship Skills

Essential

  • Able to produce short accurate written messages and effectively communicate with patient, visitors and all levels of staff in a clear articulate way. Good Telephone manner. Friendly and approachable.

Analytical and Judgment Skills

Essential

  • Judgement of when to refer issues to relevant senior staff.

Desirable

  • Methodical. Good time management skills.

Planning and Organisation Skills

Essential

  • Follow instructions accurately. Ability to work on own initiative. Calm and well organised. Flexible

Desirable

  • Ability to work on own initiative.
Person Specification

Training & Qualifications

Essential

  • Secondary School standard of education in basic numeracy and literacy. Evidence of personal development in previous employment.

Desirable

  • Competent at using Care Flow System, Nationally recognised qualification in basic literacy and numeracy skills.

Experience

Essential

  • Relevant work experience at least 1 Year

Desirable

  • Previous Employment within a Health field or working within a team. Clerical experience.

Communication and Relationship Skills

Essential

  • Able to produce short accurate written messages and effectively communicate with patient, visitors and all levels of staff in a clear articulate way. Good Telephone manner. Friendly and approachable.

Analytical and Judgment Skills

Essential

  • Judgement of when to refer issues to relevant senior staff.

Desirable

  • Methodical. Good time management skills.

Planning and Organisation Skills

Essential

  • Follow instructions accurately. Ability to work on own initiative. Calm and well organised. Flexible

Desirable

  • Ability to work on own initiative.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Queens Medical Centre

Derby Road

Nottingham

NG7 2UH


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Queens Medical Centre

Derby Road

Nottingham

NG7 2UH


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

ward manager

Zoe Mould

zoe.mould1@nhs.net

01159249924

Date posted

12 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

164-6592967

Job locations

Queens Medical Centre

Derby Road

Nottingham

NG7 2UH


Supporting documents

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