Nottingham University Hospitals NHS Trusts

Outpatient Administrator

Information:

This job is now closed

Job summary

This is an exciting opportunity within Outpatient Services, Ambulatory Care Division based at the NHS Treatment Centre. The Outpatient Administrators core working days are Monday to Friday. The hours will be over 5 days , with shift patterns between 8am-6pm You will have excellent customer service skills and be committed to providing a first class service. You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Medway PAS

Main duties of the job

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Details

Date posted

23 August 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per Annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

164-6545095

Job locations

The Nottingham Treatment Centre

Lister Road

Nottingham

NG7 2FT


Job description

Job responsibilities

The post holder will be required to work within the Nottingham Treatment Centre and take responsibility for: Administrating the Electronic Referral System, receiving referral letters, email referrals, and external and internal Consultant referrals, maintaining out-patient appointment waiting lists, using judgement and initiative to scheduling out-patient appointments in accordance with Trust waiting list targets, and handling associated telephone calls, for the specialties. Close liaison with Managers within the Directorates, GP surgeries, patients, hospital administrative and clinical staff will be necessary in order to provide a prompt and quality patient focused service

Job description

Job responsibilities

The post holder will be required to work within the Nottingham Treatment Centre and take responsibility for: Administrating the Electronic Referral System, receiving referral letters, email referrals, and external and internal Consultant referrals, maintaining out-patient appointment waiting lists, using judgement and initiative to scheduling out-patient appointments in accordance with Trust waiting list targets, and handling associated telephone calls, for the specialties. Close liaison with Managers within the Directorates, GP surgeries, patients, hospital administrative and clinical staff will be necessary in order to provide a prompt and quality patient focused service

Person Specification

Commitment to Trust Values and Behaviours

Essential

  • Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards

Training & Qualifications

Essential

  • To be educated to 'O' level, GCSE or equivalent standard including English at Grade C

Desirable

  • To possess GCSE A-C passes including English and Maths or equivalent

Experience

Essential

  • Experience of MS Office
  • Previous experience in an office environment
  • Understanding of the importance of confidentiality
  • Typing or word processing experience

Desirable

  • Knowledge of outpatient work
  • Customer Service
  • Knowledge of hospital IT systems, e.g. Medway PAS, Notis.

Communication and relationship skills

Essential

  • Ability to develop good working relationships with medical and other
Person Specification

Commitment to Trust Values and Behaviours

Essential

  • Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards

Training & Qualifications

Essential

  • To be educated to 'O' level, GCSE or equivalent standard including English at Grade C

Desirable

  • To possess GCSE A-C passes including English and Maths or equivalent

Experience

Essential

  • Experience of MS Office
  • Previous experience in an office environment
  • Understanding of the importance of confidentiality
  • Typing or word processing experience

Desirable

  • Knowledge of outpatient work
  • Customer Service
  • Knowledge of hospital IT systems, e.g. Medway PAS, Notis.

Communication and relationship skills

Essential

  • Ability to develop good working relationships with medical and other

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

The Nottingham Treatment Centre

Lister Road

Nottingham

NG7 2FT


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

The Nottingham Treatment Centre

Lister Road

Nottingham

NG7 2FT


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Izabela Marsh

izabela.marsh@nhs.net

07890404170

Details

Date posted

23 August 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per Annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

164-6545095

Job locations

The Nottingham Treatment Centre

Lister Road

Nottingham

NG7 2FT


Supporting documents

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